IT Specialist Manager

The Bernalillo County Metropolitan Court is recruiting for a full-time, perm IT Specialist Manager #00000851-24400, for the IT Division in Albuquerque, NM. Essential Tasks: Control, monitor and maintain servers and telecommunication devices including resolution of problems occurring in the systems, evaluating use of existing resources, allocation of new resources and performance optimization. Ensure availability of servers and the network to support the case management needs of the Court. Analyze for acquisition and apply software and hardware fixes to the server or network. Analyze system failures and execute procedures to restore system operations. Monitor server or network performance and anticipate needed changes to optimize performance. Design and test new configurations needed for new applications, new technology or enhanced performance. Use network- based tools to manage PCs including, deploying applications, patches, updates, and configurations. Administer accounts in multiple directories and systems including AD group policy design, configuration, and management. Set up, install and configure hardware and software on PC's, servers, printers, network and peripheral devices. Work with external agencies and vendors. Configure and maintain firewalls and other security measures. Maintain and troubleshoot voice and video over IP systems. Administer and support Cisco and VM Ware technologies. Knowledge of technology used in the judiciary and current systems analysis, development, programming, testing and implementation tools and techniques. Ability to find innovative solutions applying and integrating the concepts and features of technology and to use them for task facilitation. May perform other duties as assigned to meet the operational needs of the Court. A more comprehensive job description is available at http://metro.nmcourts.gov or may be obtained in the Human Resources office of the Metropolitan Court., * The Information Technology Specialist Manager is responsible for managing and directing the staff in activities related to the overall management of projects.

• Assists in developing and implementing annual judicial entity IT plans and directives.

• Works with management to identify strategic planning initiatives, sets work priorities, and monitors projects.

• Implements, evaluates and supports desktop computers and multi-networked servers.

• Conducts file backups and restorations while ensuring network security.

• Ensures all personnel are updated on topics such as client system requirements, status of client team projects, current or potential issues, strategies, and purchases.

• Plans and troubleshoots upgrades for technical resources, server equipment, and software.

• Recommends appropriate technology solutions and strategic business objectives.

• Writes hardware and software specifications for technology projects, and assists developers with network and hardware issues.

• Evaluates quotes, negotiates contract terms and solicits bids for technology-based products and services.

• Prepares reports, position papers and plans on statuses such as cost and utilization dates for budgeting and long-range planning.

• Determines training needs for staff and implements professional development programs.

• Establishes priorities, reviews standards, procedures and results of completed work.

• Participates in recruitment and selections of new and qualified candidates.

• May manage servers and network administration, research and integrate software applications and hardware equipment within operating systems, desktops, and laptops.

• May manage licenses, installation and operation, program design, software and network architecture.

• Coordinates and evaluates security programs that support the courts security of computer assets.

• May monitor internet usage.

• Other duties as assigned. COMPETENCIES/QUALIFICATIONS The applicant should demonstrate their knowledge of project management and supervisory techniques; installation, configuration, maintenance and testing of operating systems, drivers, utilities, remote management tools, routers, switches and hubs; IT trends and current technologies; computer and database software, structured query language, programming languages, report writers; computer architecture; hardware and software technical specifications; imaging software and techniques; network design protocols and standards modes; network security; intrusion detection software, encryption, port blocking and fire walls; incident reporting software; IT development standards; networking and applications; troubleshooting techniques; budget analysis and preparation. WORK ENVIRONMENT AND PHYSICAL DEMANDS The following functions are representative, but not all-inclusive of the work environment and physical demands an employee may expect to encounter in performing tasks assigned to this job. Work is performed in an office or court setting. A valid driver's license and travel may be required. The assigned work schedule may include nights, weekends, holidays, and overtime. The employee must regularly interact positively with co-workers, clients, the public, judges, and justices.

• This job description is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions performed

• Education: Bachelors degree in business administration or management, project management, computer science, IT related engineering, or other related field.

• Education Substitution: Four (4) years relevant experience, and/or a combination of relevant experience and technical education will substitute for education on a year for year basis.

• Experience: Five (5) years of general IT experience. The following specific concurrent experience must be included within the general experience requirements: * three (3) years of technical experience including but not limited to technical project management, systems analysis, and application development; * two (2) years supervision.

• Experience Substitution: Additional relevant education at the Master's Degree level may substitute for experience at a rate of 30 semester hours equals one (1) year of experience. Education may not be substituted for the specific experience required.

401 Central Avenue NE, Albuquerque, NM 87102 $87,828.00 - $109,784.48 a year

Full-time, Loan forgiveness, 457(b), Tuition reimbursement, Paid parental leave, Parental leave, Health insurance, Retirement plan, Dental insurance Full-time Overtime, Weekends as needed, Nights as needed, Holidays 401 Central Avenue NE, Albuquerque, NM 87102, * Medical/Dental/Vision/Rx, Short, and Long Term Disability Insurance Programs, employee assistance program (EAP) [http://www.mybenefitsnm.com/]

• State paid life insurance, supplemental and dependent life insurance
• Optional flexible spending accounts for medical, day-care, and travel expenses
• Paid vacation and sick leave up to eight (8) weeks
• Eleven (11) paid holidays
• Up to 12 weeks of paid parental leave
• Deferred Compensation 457(b) plan
• Lifetime Defined Benefits Retirement Plan [http://www.nmpera.org/]
• Flexible work schedules and alternative work locations*
• Free health care, Rx, and lab work at the facility (Stay Well Health Center) in Santa Fe, NM
• Bilingual compensation*
• Training and career development opportunities
• Higher education opportunities, educational leave, and tuition reimbursement
• May qualify for the Public Service Loan Forgiveness Program (PSLF)
• May receive overtime holiday or shift differential pay*
• May receive physical fitness leave*
• What are your benefits worth? These benefits vary by job classification or need