IT Services Agile Project Manager

Agile Project Manager for IT Services and Operations Organization

• Serve as a project manager for an organization delivering end-user IT services, facilitating daily stand-ups, sprint planning, retrospectives, and demos.
• Create and maintain project information including but not limited to project charters, requirements documentation, risk, action, issue, and decision logs, work breakdown structures, project status reports, and related project artifacts.
• Partner with technical teams to refine and manage backlogs, ensuring alignment with strategic goals and release priorities.
• Continuously identify, document, and refine processes documentation to promote awareness and drive organizational maturity.
• Develop communications and user-engagement materials.
• Track and communicate project status and performance metrics through templatized system-based reports and ad-hoc communications.
• Identify and remove impediments, fostering a culture of accountability, transparency, and continuous improvement.
• Drive project management consistency through creation, refinement, population and maintenance of standard tools and templates.
• Collaborate with cross-functional teams to promote Agile maturity and standardize delivery practices across the organization., We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions.

• Bachelor's degree and 10 total years of related experience, or 14 years of relevant experience in lieu of degree.
• Familiarity with IT systems and operations concepts related to endpoint management tools, identity management and administration, and ServiceNow.
• Proven experience with Agile frameworks (Scrum, Kanban) and use of Agile metrics for performance improvement.
• Experience translating business requirements into technical workflows and reporting solutions.
• Strong communication and stakeholder engagement skills, including client-facing experience.
• Strong analytical, critical thinking, and problem-solving skills with the ability to balance multiple priorities.
• Excellent organizational skills and attention to detail.
• Proven ability to facilitate collaboration between technical and business stakeholders, converting complex needs into actionable solutions.
• Ability to operate effectively in a fast-paced, mission-driven, and dynamic environment.

Desired Experience:

• Federal Government experience supporting Agile or DevSecOps teams.
• SharePoint site and content administration.
• Atlassian Certified Expert, JIRA Administrator, or Confluence Administrator certifications.
• Familiarity with Power Automate, ServiceNow, or other ITSM/ticketing systems.
• Familiarity with service desk and ITIL frameworks in a large IT organization.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Hill Associates is committed to pay transparency and equitable compensation. The annual salary range for this position is $115,000 - $125,000 based on factors such as job-related skills, experience, education, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package.

Benefits: From the first day of employment, Hill Associates offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k), as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time employees., We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions.

Benefits: From the first day of employment, Hill Associates offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k), as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time employees.