Director, SRE - Enterprise Reliability
Role details
Job location
Tech stack
Job description
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The SRE function is responsible for driving production stability and consistent reliability standards across applications and infrastructure. The team operates as a central capability with forward-deployed SREs embedded in production support organizations, partnering across Application, Infrastructure, and Vendor teams to improve observability, reduce risk, and enhance customer and employee experience.
As the SRE Team Lead, you will assist in defining and driving enterprise SRE standards, oversee production readiness, and lead adoption of AI-driven operations. You will manage a hybrid model of central and embedded SREs, ensuring production environments meet standards and continuously improve through automation and engineering-led practices.
- Lead the central SRE team and govern forward-deployed SREs across application portfolios
- Define and enforce monitoring, observability, and SLO standards across applications and infrastructure
- Drive reduction in L1 workload by automating repeatable tasks and improving production design
- Lead incident reviews and ensure recurring issues translate into the engineering backlog and long-term fixes
- Track and report on reliability outcomes, including MTTR, incident reduction, and operational efficiency
- Establish and run production readiness reviews, identifying gaps and driving remediation with app, infra, and vendors
- Drive adoption of AI SRE solutions for anomaly detection, event correlation, and faster root cause analysis
- Partner cross-functionally to improve system design, resilience, and operability
- Eliminate manual work in production through automation, self-healing, and engineering fixes Reduce alert noise, improve signal quality, and minimize manual triage effort, MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
Requirements
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8+ years in SRE, production support, or engineering across application or infrastructure domains
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Experience leading SRE or reliability teams in complex, enterprise environments
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Strong expertise in observability (logs, metrics, traces), distributed systems, and SLO/SLI design
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Proven ability to drive cross-team initiatives and influence engineering and operations practices Strong problem-solving and incident leadership skills
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Experience driving enterprise SRE or monitoring transformations
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Exposure to AI SRE / AIOps platforms
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Experience with cloud, Kubernetes, CI/CD, and ITSM tooling (e.g., ServiceNow)
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Strong focus on measurable outcomes and operational improvement
Success Indicators
- Adoption of SRE and monitoring standards across application portfolios
- Reduction in high-severity incidents and MTTR
- Measurable reduction in manual operational work and L1 ticket volume
- Improved alert quality with reduced noise and unnecessary escalations
- Increased automation and use of AI in detection and resolution
- Strong alignment across central SRE, embedded SREs, and application teams
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
Benefits & conditions
3.83.8 out of 5 stars Cary, NC Hybrid work $150,000 - $210,000 a year - Full-time, Pulled from the full job description
- Tuition reimbursement
- Parental leave
- Health insurance
- 401(k) matching
- Paid time off
- Vision insurance
- Dental insurance, The expected salary range for this position is $150,000 - $210,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!