IT Support Specialist | Japanese Omakase Restaurant

AITWORKS, INC.
Cerritos, United States of America
10 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, Japanese
Experience level
Junior
Compensation
$ 75K

Job location

Cerritos, United States of America

Tech stack

Microsoft Windows
Identity and Access Management
Networking Basics
Network Connections
PCI Data Security Standards
Software Engineering
Wi-Fi Technology
Tablet Computers
Software Troubleshooting
Microsoft InTune
Information Technology
User Administration

Job description

  • Serve as first-line technical support for internal hardware and software issues
  • Triage, prioritize, and resolve support tickets within established SLA
  • Communicate ticket status and resolution timelines proactively
  • Support technology projects related to new restaurant openings and system deployments
  • Assist with technology setup for new hires, including device configuration, software installation, and account provisioning
  • Configure and provision laptops, smartphones, tablets, and other company devices
  • Maintain device inventory, software licenses, and access credentials
  • Support Microsoft Intune policy updates and MDM enforcement
  • Manage device lifecycle, including setup, deployment, maintenance, and secure decommissioning
  • Maintain internal IT documentation and standard operating procedures
  • Support network connectivity troubleshooting, including Wi-Fi, cabling, and hardware issues
  • Assist with infrastructure maintenance, system updates, and scheduled maintenance
  • Support POS system troubleshooting at restaurant locations
  • Escalate unresolved technical issues to the IT System Administrator with full documentation
  • Travel to restaurant locations as needed to provide on-site technical support
  • Assist with user account provisioning, permission updates, and access removal
  • Support CCPA and PCI DSS compliance practices
  • Flag security concerns, unusual system behavior, or suspected policy violations immediately
  • Perform additional IT support duties as assigned

Requirements

  • IT help desk and technical support
  • Hardware and software troubleshooting
  • Ticket triage, prioritization, and SLA management
  • Windows 11 and Microsoft 365
  • Network fundamentals, including Wi-Fi, cabling, and hardware support
  • Device provisioning, MDM, and lifecycle management
  • Microsoft Intune preferred
  • POS system troubleshooting
  • User account and access management
  • IT documentation and standard operating procedures
  • CCPA and PCI DSS compliance support
  • Strong communication skills with non-technical users
  • Problem-solving and root-cause analysis
  • Ability to manage multiple open tickets in a fast-paced, multi-location environment
  • Hospitality, restaurant, or multi-unit retail technology experience preferred
  • 1-3 years of experience in IT support or a related technical role
  • Working knowledge of Windows 11, Microsoft 365, and network fundamentals
  • Experience with device management, provisioning, MDM, and lifecycle management
  • Strong troubleshooting skills
  • Ability to communicate technical issues clearly to non-technical users
  • Ability to manage multiple open tickets in a fast-paced environment
  • Ability to travel to restaurant locations as required
  • Valid driver's license required
  • Must be authorized to work in the United States
  • Ability to lift up to 50 lbs with assistance
  • Ability to work in confined spaces during equipment setup
  • CompTIA A+ or equivalent IT certification preferred
  • Microsoft 365 certification, such as MS-900 or MD-102, preferred
  • Experience in hospitality, restaurant, or multi-unit retail technology environment preferred
  • Bilingual Japanese and English preferred
  • Familiarity with POS systems, such as Toast or equivalent, preferred, * IT support or a related technical role: 1 year (Required)

Language:

  • English business level (Required)
  • Japanese (Required)

Benefits & conditions

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Paid holidays Full-time Cerritos, CA 90703

Full job description

HRAIT (https://hr.aitworks.com/), a recruiting agency is looking for an IT Support Specialist to join a Japanese omakase restaurant group in Cerritos, CA ,

**Working hours:Standard business hours *On-call availability required as needed.

**Salary:$70,000 - $75,000(DOE)

**Benefit: Medical, dental, and vision coverage PTO and paid holidays per company policy Certification support, including CompTIA A+ and Microsoft 365 401(k) plan per company eligibility terms 90-day review and annual performance evaluation, * 401(k)

  • Dental insurance
  • Health insurance

Apply for this position