Operations Service Manager - Pest Control

• Uphold our brand standards and service-oriented culture

• Deliver first class customer service while interacting with various clients, vendors, and co-workers

• Ensure that company policies and procedures are followed

• Recruit high quality talent for the service team and assist manager with screening & interviewing candidates

• Initial and ongoing training for service specialists. Ensure required licenses, certifications, and/or registrations are obtained and maintained

• Monitor service quality and accuracy through site inspections, service paperwork and reports, and direct communication with clients and service specialists

• Observe specialists in the field; provide recognition and constructive feedback. Conduct regular coaching and performance reviews.

• Monitor vehicle operation and maintenance. Address variances from company requirements.

• Manage inventory of products, materials, and equipment. Allocate to service team per service requirements and maintain proper documentation

Support the efforts of sales representatives; Encourage service specialists to upsell clients and generate leads for the sales team

• Monitor service routes and schedules, regularly review service paperwork and reports, and take action as necessary to ensure work is complete, accurate, and on time.

• Lead and implement approved projects and ensure timely completion

Manage and oversee branch operations

Ensure both growth and profit objectives established for the branch

• Ongoing participation in Manager & Employee Development Programs

• Minimum Bachelors Degree in Business or related field and/or 5 years pest control advanced field experience required

• Minimum of 5-years customer service experience required

• Minimum of 3-years team supervision and leadership experience required

• Required to live in Casper/surrounding area (no more than 10 miles outside city limits)

Non-Exclusive territory covers state of Wyoming. Must be willing to travel

• Required to spend 60% of time with service specialists in the field

• Advanced computer use and technology capabilities is required

• Advanced skill set in Microsoft Excel, PowerPoint, and Word is required

• High degree of professionalism with exceptional follow-up and organizational skills

• Flexibility in a multi-managed working environment

• Ambitious, results-driven, and not afraid of healthy competition

• Resourceful and able to learn new products, services, and processes quickly

• Strong facilitation and team skills

• Ability to write clear, concise communications: excellent grammar, spelling, and editing skills

• Safely use a ladder

• Lift and carry up to 50 pounds

• Safely access crawl spaces, attics, rooftops, etc.

• Ability to work in all types of weather and temperature conditions

• Obtain and maintain required state licensing

• Qualified candidates must pass a background check and drug screening

Health insurance, Retirement plan, Vision insurance, Dental insurance, Life insurance, Paid holidays Full-time Central Dr, Casper, WY 82604

Full job description

Compensation/Benefits:

• $74,000-$90,000 Competitive Pay with Growth & Profit Bonus Plan

• Service Vehicle

• Health, Dental, Vision, & Life Insurance

• Paid Holidays

• Paid Vacation and Personal Time

• Retirement Plan with Employer Match

Do you have a business or pest control background and an interest in business growth and development? Are you interested in working for a fast growing, locally owned and operated company? Do you want to work for a company that is an industry leader?