IT Asset Refresh Coordinator

• Program Execution:
• Coordinate daily schedules and confirmations in ServiceNow for device replacements and OS upgrades.
• Track progress against throughput targets (120-150 users/week) and adjust cadence as needed.
• Maintain master roster of users/devices and reconcile with asset inventory.
• Deployment Logistics:
• Partner with Chantilly for imaging, staging, and shipment coordination.
• Ensure swap-out accuracy (asset tags, user sign-off, OneDrive backup, SentinelOne check).
• Support secure decommissioning and Certificate of Destruction tracking.
• Readiness & Communication:
• Validate user readiness (Intune tagging, OneDrive sync, app exceptions).
• Communicate prep requirements and upcoming appointments to users.
• Liaise with support leads for quick resolution of post-refresh issues.
• Reporting & Controls:
• Maintain dashboards for tracking completions and readiness metrics.
• Provide weekly PMO updates (Snapshot | What's Working | Attention Areas | Status). Assist with monthly asset reconciliation and audit reporting.

• 1+ years in IT coordination, desktop deployment, or asset lifecycle management.
• ServiceNow fluency (ticketing, scheduling, asset tracking).
• Excel proficiency (filtering, pivot tables, reconciliation).
• Operational precision and structured approach under pressure.
• Strong communication skills with technical and non-technical stakeholders.
• Collaborative mindset to work with techs and end users. Familiarity with Windows 11 upgrades and hardware refresh processes.

Nice to Have Skills & Experience

• Background in logistics or scheduling operations.
• ITIL Foundation or CompTIA Project+ certification.
• Experience with imaging, staging, and shipment coordination. Familiarity with Intune, OneDrive sync, and app readiness checks.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.