Administrator, Technical Support Production

• Follows Ricoh Service Excellence performance requirements.

• Responsible for any or all of the following functions including copy and mail center services, convenience copier fleet management, and various support services.

• Maintenance and operation of high-end production equipment, such as roll-fed continuous production systems.

• Responsible for the set-up, calibration, and performance of the equipment.

• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.

• Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.

• Achieves Time Productive statistics by meeting standards established by the facility.

• Maintains all required reporting tools.

• Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.

• Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.

• Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.

• Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.

• Troubleshoots all hardware and software issues with equipment.

• Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.

• Presents professional appearance to clients by dressing in a professional attire according to company standards.

• Presents a clean and organized working area.

• Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.

• Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.

• Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.

• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.

• Demonstrates required digital competencies associated with assigned products and level assignments.

• Performs troubleshooting and repairs or replaces equipment components as necessary.

• Completes technical training on new equipment as assigned.

• Performs other duties as assigned., The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Related Jobs Distribution Engineer Leidos Philadelphia, PAOn-Site Planning Advocacy Equities Easement Management Mentorship Market Data Coordinating Infor Software Data Collection Ancient History Electric Utility Telecommunications Workflow Management Structural Analysis On-Time Performance ArcGIS (GIS Software) Leadership Development Wire And Cable Pulling Engineering Design Process Project Management Software Electric Power Distribution Warehouse Management Systems Interpersonal Communications Continuous Improvement Process National Electrical Safety Code Professional Engineer (PE) License MicroStation (CAD Design Software) Project Management Professional Certification +0 Consultant, AI Portfolio Mgmt Lincoln Financial Radnor, PAOn-Site Sales Gmail Planning Marketing Templates Annuities Operations Leadership Governance Wholesaling Fundraising Coordinating Prioritization Tax Accounting Decision Making Social Security Data Validation Virtual Training Financial Analysis Project Management Financial Tracking Portfolio Management Investment Decisions Investment Performance Artificial Intelligence Employment Applications Employee Assistance Programs Health And Wellness Coaching Tableau (Business Intelligence Software) +0, Pharmacy Operations Medical Prescription Contingent Workforce Business Intelligence Market Access Strategy Strategic Prioritization Influencing Without Authority Cross-Functional Collaboration Customer Relationship Management Tableau (Business Intelligence Software)

Management Hand Tools Statistics Calculators Oil and Gas Coordinating Prioritization Reporting Tools Customer Service Technical Acumen Support Services Technical Support Technical Training Workflow Management Production Equipment Organizational Skills Continuous Production Ability To Meet Deadlines Facility Repair And Maintenance Troubleshooting (Problem Solving), * Requires high school diploma or equivalent.

• Requires minimum of 3 years of related experience

• Experience of three years in a roll-fed printing environment is preferred.

• Technical aptitude to learn the set-up (including the software controls) and operation of complex printing equipment.

KNOWLEDGE, Skills And Abilities

• Excellent customer service skills

• Good organizational skills and ability to prioritize

• Ability to use, calibrate and troubleshoot office and complex technical equipment,

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of

• temperature and noise level

• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction * prepare, provide and convey diversified information

• Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).

• Moderate dexterity * regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination., Leadership Management Innovation Compassion Digital Data Adaptability Communication Data Analysis Collaboration Pharmaceuticals Detail Oriented Risk Mitigation Market Research Decision Making Customer Service Brand Management Telephone Skills Agile Methodology Vendor Management Growth Mindedness Marketing Budgets Project Management Influencing Skills Strategic Thinking