Salesforce Administrator

• The work for this role will focus around the support for our Salesforce products. This will include incident management, documentation, and knowledge transfers with existing team members. Once we have reached a steady point with our support process and capacity, this role will be able to work with our development teams more closely.

• Complete INC and TASK tickets in our ServiceNow platform in a reasonable timeframe, achieving 80% SLA for incident resolution.
• Once onboarded and trained, to begin working independently to resolve issues, and collaborate with others to troubleshoot larger issues.
• Working Central timezone hours

Ideal experience: 2+ years of Salesforce

Related Salesforce Products: Sales, Service, Health, Experience (Community) Clouds

Size of team: 2 (One other support team member)

Work Style: KanBan with a focused priority on incident management; No daily standup right now.

Quick Description of role and needs:

After initial onboarding and training, there will be a high level of independence for this role. The ideal candidate will be able to work through multiple support tickets and users at the same time. There will be collaboration opportunities with development teams and team members.

Eventually, this individual will be able to work with our development teams to help deliver on our backlog of work.

4.04.0 out of 5 stars Minnesota Remote $29.55 - $35.46 an hour, Pulled from the full job description

• Continuing education credits
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time
• Life insurance, Hollstadt offers medical, dental, vision, life insurance, short-term disability, long-term disability, paid sick leave, and retirement benefits to eligible employees. With three different medical plans to choose from, you can enroll in the coverage you need from individual to family, or anywhere in between!

Remarketing Process

Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.

Professional Development

Hollstadt offers on-demand training through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects. Many of our courses apply towards continuing education credits and we have an entire training hub dedicated to upskilling in Artificial Intelligence (AI).

401k + Matching

One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.

Bonus Opportunities

We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and we'll give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we'll pay you $1,000!

Ongoing Support & Networking

We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site.

Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations. Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 3,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Hollstadt Consulting and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel at any time.