IT Specialist - Vocational

• Ensures customer satisfaction by responding to incoming calls, emails and requests to the help desk. Provides support for such requests, including desktop, hardware, software, network, phone and application support.

• Assist staff with support of the Ohio Means Jobs website.

• Maintain accounts for RingCentral phones.

• Assist in maintaining and deploying on-site hardware

• Ensures timely resolution to issues/requests by tracking work orders and keeping staff updated on the status of work order resolution.

• Trains Harbor staff on general IT items and the use of software and technology used at Harbor on an initial and ongoing basis, as needed.

• Assists in maintaining user accounts in Active Directory.

• Maintains understanding of Harbor's business process workflows and the use of technology/software.

• Tests updates, customizations, and new releases of the software and technology used and supported at Harbor. Has a good understanding of Harbor's network structure.

• Participates as an active member of the IT Team helping other team members as required.

• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.

• Minimum of Associates degree required in the field of computer science or information systems. Bachelor's degree preferred.

• Must be comfortable training staff either one on one or in classroom settings on technology software or equipment.

• Must demonstrate proficiency with Windows operating systems, Office 365 and Active Directory.

• Must be able to learn protocols quickly, follow directions, maintain confidentiality and be a team player with experience working in a team-oriented, collaborative environment.

• Experience with WordPress/Web Development helpful.

• Must be able to multitask, prioritize workload and be able to work well under stress and time pressure.

• Must be able to convey technical issues and material to a non-technical audience.

• Must have excellent written and interpersonal skills. Must have strong problem-solving skills.

• Must be patient, conscientious, self-motivated, independent and productive with very strong customer service skills.

• Must have transportation and be willing to use personal car for job related duties.

• Must have a valid driver's license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor's vehicle insurance carrier.

Pulled from the full job description

• License reimbursement
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, Harbor is seeking a full-time IT Specialist - Vocational. This position supports the technical needs of Harbor's vocational programs. A specialist will assist users with both Software and Hardware related to those programs. Starting salary is $51,896 annually.

Position is full-time, 40 hours per week., * A leading provider of mental health and substance use treatment for over 100 years

• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: *

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!

Equal Opportunity Employer