Mid-Senior Help Desk Technician
Osair Technologies LLC
Washington, United States of America
6 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
$ 52KJob location
Washington, United States of America
Tech stack
Multitier Architecture
Microsoft Windows
Android
iOS
Apple Mac Systems
Software as a Service
Issue Tracking Systems
Azure
SharePoint
Office365
Microsoft InTune
Zendesk
User Administration
Requirements
- 5+ years of IT Help Desk/Desktop Support experience
- Strong experience supporting Microsoft 365/O365
- Azure AD (Entra ID) user administration
- Intune/Endpoint Manager for device management
- SharePoint administration and support
- Windows, macOS, iOS, and Android troubleshooting
- SaaS applications such as Microsoft Teams, Zoom, and mFax
- Ticketing systems (Zendesk preferred)
- Excellent customer service and communication skills
- Experience providing Tier II/III technical support
Benefits & conditions
4.04.0 out of 5 stars Washington, DC $23 - $25 an hour - Contract