SAP IS-U Lead - Client Contact Center

In this role, you will operate as a between business stakeholders and delivery teams - which is key, ensuring that S/4 Utilities solutions directly support critical water utility processes. You will take ownership of translating business demand into scalable, high-quality system solutions while driving delivery excellence across the full lifecycle.

You will join a dynamic environment where business process expertise, SAP technology, and DevOps delivery come together to modernize utility landscapes and enable sustainable, efficient operations.

YOUR ROLE

You will act as a thought leader and trusted advisor, bringing deep S/4 Utilities expertise combined with strong stakeholder management and delivery coordination capabilities., * Acting as the single point of contact (SPOC) for S/4 Utilities-related initiatives within your domain

• Bridging business stakeholders with offshore/onshore delivery teams
• Translating utility business needs into end-to-end SAP solutions
• Driving demand intake, prioritization, and delivery planning within Agile/DevOps frameworks
• Leading design, configuration, testing, and deployment activities
• Ensuring quality, governance, compliance, and change management adherence
• Managing risks, dependencies, and stakeholder expectations proactively
• Driving continuous improvement across processes, systems, and delivery ways of working

You will take a leading role in enabling efficient operations across core utility processes such as billing, metering, contract management, and integration with finance.

PEOPLE

You will collaborate with highly skilled professionals across Accenture and client organizations. As a senior team member, you will:

• Build and maintain strong client relationships at multiple levels
• Facilitate workshops and guide business stakeholders in decision-making
• Coordinate distributed teams and drive delivery through influence and leadership
• Support and mentor junior consultants, contributing to capability growth

Support and mentor junior consultants, contributing to capability growth Coordinate distributed teams and drive delivery through influence and leadership Facilitate workshops and guide business stakeholders in decision-making

You will be part of a culture that values innovation, collaboration, and continuous learning, with access to global expertise and best practices.

PROCESS

You will be responsible for end-to-end delivery excellence, ensuring that S/4 Utilities solutions are aligned with business objectives and delivered with speed and quality.

Core focus areas include:

• Contract management
• Tariff structure & rate determination
• Complex daily billing scenario's
• Regulatory specifics
• Meter-to-cash processes (including billing & invoicing)
• Device and meter management
• Move processes (move-in/move-out)
• Exception handling and regulatory compliance
• Integration with SAP Finance and related domains

You will drive structured delivery by managing:

• Backlog prioritization and sprint/release planning
• Functional design and solution validation
• Test coordination and defect resolution
• Deployment, hypercare, and operational support

TECHNOLOGY

You bring strong expertise in S/4 Utilities and its integration landscape, enabling you to advise clients on system architecture, design decisions, and transformation paths.

You understand how S/4 Utilities connect with:

• SAP FICA / SAP Finance
• SAP S/4HANA environments
• Customer service (SAP CX - Customer Service) and operational systems
• Broader utility IT landscapes

Experience with DevOps, Agile delivery models, and S/4HANA transformations will allow you to operate effectively in modern delivery environments.

DATA & GOVERNANCE

You will ensure transparency and control across delivery by:

• Providing structured status reporting and KPI tracking
• Managing risks, issues, and dependencies
• Ensuring adherence to IT governance, compliance, and audit requirements
• Driving continuous improvement based on data insights and performance metrics

• Minimum 5-7 years of S/4 Utilities experience
• Proven experience in the Utilities sector, preferably Water
• Strong expertise in:
• Billing & invoicing
• Device and meter management
• Customer & contract management
• Operational support processes
• Experience delivering end-to-end SAP implementations or AMS engagements
• Strong stakeholder management and communication skills
• Experience working with distributed/offshore delivery teams
• Fluent in English (Dutch is a very strong plus)

BONUS POINTS IF YOU HAVE

• Experience with SAP FICA / SAP Finance integration
• Experience with S/4HANA transformations
• Experience in Agile / DevOps delivery
• Knowledge of governance, release management, and QA processes
• Experience leading teams or acting in a SPOC / Lead role
• Track record in continuous improvement and innovation initiatives

Pulled from the full job description

• Health insurance
• Pension plan
• Flexible schedule, * Work on transformations in the Water sector
• Collaborate with global teams and industry experts
• Access best-in-class learning, certifications, and career growth
• Drive real impact by combining business, technology, and sustainability
• Flexible working environment with strong focus on employee development

These promises are reflected through our excellent employee benefits, including:

• Unlimited learning: access to thousands of free courses, classes and workshops.
• Flexible working hours (4x9) & work location and FlexDay; a flexible day you can take off to celebrate what matters to you - from Eid al Fitr to a birthday.
• 'Do Good' volunteering program
• Paid leave: Parental leave, Paternity leave for all non-birthing parents, Bereavement leave, and Gender affirmation leave.
• 26 vacation days per year
• Paid transport (budget for electric bicycle or car, NS-Business card)
• A laptop, iPhone, and home office setup allowance
• Pension scheme, Accenture shares, annual bonus, collective health insurance scheme
• Social activities like Friday Drinks, sport events and parties

At Accenture, we are shaping the future of utilities. We are looking for a Senior S/4 Utilities Consultant with a strong track record to lead complex transformations and deliver high-impact SAP solutions., Accenture Technology leverages deep industry expertise, leading SAP capabilities, and a global delivery network to solve our clients' most complex challenges. Our SAP practice helps organizations transform their core processes using the latest technologies, including S/4HANA and industry-specific solutions. Within the Utilities practice, we focus on enabling water companies to become more efficient, resilient, and sustainable through digital transformation. You will play a key role in delivering these outcomes., Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. Accenture is committed to providing equal employment opportunities for all.