IT Support

As an IT Support Engineer, you will play a key role in ensuring the smooth operation of SFI Markets' technology environment. You will be responsible for providing first- and second-line support to colleagues across the business, troubleshooting technical issues, and maintaining critical IT systems and infrastructure.

Working closely with the Head of IT, you will support a variety of ongoing projects while interacting regularly with front-office teams on trade-related technology matters. This role requires a proactive, hands-on professional who takes ownership of their work, enjoys solving problems, and is eager to contribute ideas that enhance the efficiency and reliability of our IT environment., User Support & Incident Management: Provide first- and second-line support to users, taking ownership of incidents and service requests through to resolution.

Microsoft & Cloud Administration: Manage and maintain Azure AD, Microsoft 365, OneDrive, and related Microsoft technologies.

AWS Infrastructure Support: Assist with the administration and maintenance of AWS services, including S3 Buckets, Route 53, and EC2 instances.

Hardware Provisioning: Configure, deploy, and maintain user hardware such as laptops, desktops, mobile phones, and related peripherals.

Systems & Network Maintenance: Support the configuration, monitoring, and maintenance of software, hardware, networking, printing, and telephony systems.

Telephony Management: Administer office telephony solutions, including call recording systems and related infrastructure.

Backup & Recovery: Maintain backup systems and regularly verify backup integrity and reliability.

Automation & Monitoring: Monitor and maintain scripted automation tasks, ensuring reliable and efficient system performance.

Vendor Management: Liaise with external technology providers and vendors to resolve technical issues and support ongoing initiatives.

Documentation & Reporting: Maintain accurate records of support requests, incidents, system changes, and technical documentation.

Experience: Minimum of 2 years' experience in an IT Support, Systems Administrator, or similar technical support role.

Education: Bachelor's degree (BSc) in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.

Microsoft Expertise: Strong knowledge of Microsoft systems administration, Microsoft 365, Azure Active Directory, and related technologies.

Technical Skills: Experience supporting hardware, operating systems, networking, telephony, and business-critical applications.

Scripting Knowledge: Exposure to scripting and automation using PowerShell, Bash, or Python is desirable.

Problem-Solving Ability: Strong analytical skills with a practical, solutions-oriented approach to troubleshooting.

Ownership Mentality: Self-motivated, proactive, and comfortable working independently while managing multiple priorities.

Communication Skills: Approachable and service-oriented, with the ability to communicate effectively across technical and non-technical teams.

Location: Based in the Netherlands and able to work predominantly from our Amsterdam office.

Languages: Fluent in English.

At SFI, our culture is shaped by people who take initiative, challenge the status quo, and raise the bar together