IT Support Engineer - Projects

• Plan, deliver, and implement IT projects including infrastructure upgrades, cloud migrations, security improvements, and network deployments.
• Own and resolve escalated support tickets from our Service Desk across Microsoft 365, Azure, networking, and on-premise servers and core infrastructure.
• Act as the final technical escalation point, providing leadership and resolution for complex or business-critical issues.
• Deliver technical projects end-to-end while balancing project work with senior support responsibilities.
• Manage change in live environments safely and effectively.
• Work independently while also visiting client sites where required.
• Communicate clearly with clients and non-technical stakeholders to explain issues and solutions.

Technologies:

• Azure
• Cloud
• Support
• Microsoft 365
• Network
• Security
• TCP/IP
• Windows
• Office 365

• Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum 5 years hands-on experience in IT support, ideally within a Managed Service Provider (MSP) environment.
• Proven experience in project delivery and senior technical escalation, or clear progression toward this level within an MSP.
• Strong technical expertise across Microsoft 365, Azure, and Windows Server (on-premise and cloud) environments.
• Solid networking knowledge including TCP/IP, DNS, DHCP, VLANs, routing, and firewalls.
• Demonstrable experience delivering infrastructure and cloud projects from design through to completion.
• Advanced troubleshooting skills with a calm, structured, and methodical approach.
• Strong problem-solving ability with the aptitude to analyse complex technical issues and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
• Highly organised, able to manage multiple priorities effectively in a fast-paced environment.
• Keen interest in emerging technologies and using technology to streamline and improve processes.
• VOIP system experience desirable.
• Relevant technical certifications desirable, such as Microsoft, Azure, CompTIA A+, Network+, Security+, or equivalent.
• Full UK driving licence is essential, as regular client site visits are required.

We are a family-owned and growing Scottish business based in Dundee, operating in the MSP space. We offer an excellent package with a salary of up to £40,000, along with training and certification support. This is a hands-on, client-facing role that sits at the heart of our project delivery and technical escalation function, and the position is fully office- and client-site based.