IT Support Technician - Longton

• Provide 1st and 2nd line IT support to end-users and proactively resolve hardware and software issues from incoming support channels.
• Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
• Provide on-site support to customers, resolving issues, offering consultations, and carrying out proactive maintenance as required.
• Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
• Maintain accurate and up-to-date customer technical documentation.
• Continuously develop our skillset to stay updated with emerging technologies and trends.
• Contribute to the professional growth and development of Junior Engineers by providing guidance and support.

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• Cloud, We are recruiting an IT Support Technician for our growing client based in Stoke-on-Trent. This is a great opportunity to join a company that strongly believes in the development of its employees. We offer a dynamic and collaborative work environment, along with opportunities for professional development and training.

• Ideally, at least 1 year of experience in a 1st/2nd line IT support role.
• Proficiency in Active Directory and Azure administration, with hands-on experience.
• Understanding of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Knowledge of 3CX Voice over IP systems and technologies would be advantageous.