3rd Line Network Support Analyst
ECS Recruitment Group
Coventry, United Kingdom
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 45KJob location
Coventry, United Kingdom
Tech stack
Issue Tracking Systems
Network Architecture
SAP Sales and Distribution
Wide Area Networks
Firewalls (Computer Science)
Network Support
Job description
- Investigate and resolve high-level network incidents that have been escalated from support teams.
- Provide 3rd line technical support for complex networking incidents and service requests across enterprise and ISP environments.
- Monitor, maintain and optimise customer network infrastructure to ensure maximum performance and availability.
- Perform detailed technical analysis to identify root causes and implement long-term solutions to recurring issues.
- Work closely with internal engineering teams to support network changes, upgrades and infrastructure improvements.
- Produce clear technical documentation, update support records and contribute to internal knowledge sharing.
Requirements
- Strong technical expertise across enterprise networking technologies including LAN, WAN, wireless, firewalls and SD-WAN.
- Advanced fault-finding and diagnostic skills with the ability to resolve complex networking issues efficiently.
- Excellent communication skills with the confidence to engage with customers, colleagues and third-party suppliers.
- Ability to manage competing priorities while maintaining a high standard of service and attention to detail.
- Experience working within structured support environments using IT service management and ticketing systems.