ICT Infrastructure Support Officer

We are looking for a ICT Infrastructure Support Officer this role will be: KT10 9SD, 2 days remote, 3 days in office

The right candidate will:

• Install and support desktop hardware, operating software and networking, including the provision of advice and assistance to customers on problems and faults.

• Implement and support various application software packages on the network.

• In conjunction with other members of the ICT Team, provide advice on the effective use of the desktop hardware and ensure that these systems are integrated into the overall business requirement, as set out by the client in the specification of service and Service Level Agreements.

• Provide advice, guidance and training to end users on the operation and use of the Authority's desktop and office systems software, particularly Microsoft 365, Entra ID self-service features, Windows and Intune-managed applications

• Diagnose and resolve complex hardware and software problems, document actions at all stages, liaise with suppliers and apply escalation procedures accordingly.

• Following agreed procedures record all user calls on the ICT Service Desk System with fault details and contact information.

• Allocate unresolved calls as appropriate and where appropriate place calls with third party suppliers. Update the ICT Service Desk and advise users of actions taken.

• Significant experience in supporting a complex networking environment for 400 plus users.

• Experience in supporting Windows servers and identity services including Active Directory and Microsoft Entra ID in hybrid or cloud-first environments.

• Experience of help desk activity and customer contact.

I am currently representing Elmbridge Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience