IT Support - 3rd Line - Trackside

We're looking for a technically strong and customer-focused IT professional to join a specialist Trackside IT team, providing mission-critical support to race operations and testing environments. This is a unique opportunity to work with advanced technologies, support high-profile stakeholders, and play a key role in ensuring IT services perform flawlessly in demanding, time-sensitive environments., As a Trackside Support Engineer, you'll provide expert operational support across a diverse technology estate while acting as a senior technical escalation point for complex incidents and projects.

Working within a small, highly skilled team, you'll deliver exceptional support both on-site and remotely, ensuring business-critical systems remain available throughout testing and race events. You'll also contribute to continual service improvement, technical projects and mentoring colleagues where required.

This role includes participation in an out-of-hours support rota, including 24/7 remote support during Formula 1 and Formula E race seasons.

Key Responsibilities

• Provide expert 3rd Line technical support across Trackside and Test Operations environments.
• Own incidents, requests and escalations through to successful resolution.
• Deliver technical solutions throughout the ITIL service lifecycle.
• Act as a technical SME, supporting colleagues and key business stakeholders.
• Identify opportunities to improve IT services, processes, reliability, security and performance.
• Ensure all work adheres to IT governance, security standards and best practice.
• Build strong relationships with internal teams and third-party suppliers.
• Support operational and project-based activities while meeting demanding SLAs and deadlines.
• Champion service improvements and continual innovation.

We're looking for an experienced IT Support Engineer with strong 3rd Line troubleshooting skills and experience across the following technologies:

• Windows 10 & Windows 11
• Mobile Operating Systems (iOS & Android)
• Microsoft Azure Stack
• Microsoft 365
• Multi-vendor hardware build, deployment and break/fix
• Active Directory
• Group Policy Management
• Change Management
• Jira ITSM (or equivalent ITSM platform)
• Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN
• Cloud and physical storage technologies
• Performance monitoring, availability monitoring and restoration
• 2-3+ years' experience in a senior IT Support / 3rd Line Support role or equivalent, Essential
• ITIL Foundation (v3 or v4)
• CCNA certification or equivalent networking knowledge
• Degree or equivalent commercial experience

Desirable

• Microsoft Certifications
• CCNA Certification
• Previous Formula 1 Trackside experience (or similar high-performance environment)
• A genuine passion for Formula 1 and Formula E

About You

You'll be:

• Adaptable and able to thrive under pressure
• Resilient and capable of making quick decisions in fast-paced environments
• Customer-focused with excellent communication skills
• Detail-oriented with a commitment to quality
• Approachable and collaborative
• Skilled at analysing technical issues and identifying effective solutions
• Passionate about technology and motorsport

• Salary up to £42,000 DOE
• Opportunity to support world-class motorsport operations
• Exposure to cutting-edge technologies
• A varied role combining operational support and technical projects
• Work within a highly skilled, collaborative IT team
• Excellent opportunity to develop specialist Trackside IT expertise