2nd Line Support Engineer

• Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks
• Upgrade and configure hardware, software, and related services
• Contribute to infrastructure documentation and create knowledge base articles
• Act as an escalation point for Line 1 engineers and escalate tickets as needed
• Manage client calls and conduct site visits when required

Technologies:

• Active Directory
• Cloud
• CRM
• Hardware
• Support
• ITSM
• LAN
• Microsoft 365
• Office 365
• SharePoint, We are a forward-thinking business located in Poole, offering a competitive salary of £31,000 DOE. As a 2nd Line Support Engineer, you will enjoy a holiday allowance of 25 days plus bank holidays, a company bonus scheme, and an established pension plan. Our health and wellness program provides access to various resources, and we emphasize personal development with tailored plans and support for certifications. Join our growing team and enhance your technical expertise while contributing to a collaborative work environment.

• At least 2 years experience on an IT Helpdesk, utilizing a PSA/ITSM/CRM support tool like Autotask
• Proficiency in Microsoft 365, including OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint
• Experience with Active Directory, Group Policy, DNS, and DHCP
• Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing
• Completed or working towards Microsoft 365 accreditation