Technical Support Officer

• Manage work orders and job tickets from receipt through to completion and closure.
• Raise, allocate and process maintenance jobs using internal management systems.
• Liaise with tenants, contractors, tradespeople and internal teams to ensure works are delivered efficiently.
• Maintain accurate records, databases and filing systems.
• Produce and proofread correspondence, reports and meeting minutes.
• Process purchase orders, invoices and associated administrative documentation.
• Support performance reporting, customer satisfaction monitoring and data analysis.
• Handle enquiries, complaints and service requests professionally and efficiently.

This is an excellent opportunity for an organised and customer-focused administrator with strong data management and customer service experience to support the delivery of housing maintenance, repairs and planned works services.

Working within a fast-paced environment, you will play a vital role in ensuring housing maintenance operations run efficiently, helping to deliver a high-quality service to residents, contractors and operational teams., * Previous experience within an administrative, technical support or housing support environment.

• Experience managing work orders, repairs administration or maintenance scheduling.
• Strong customer service skills with experience dealing with customers via telephone, email and face-to-face.
• Excellent organisational skills and attention to detail.
• Experience maintaining databases and processing large volumes of information accurately.
• Strong IT skills, including Excel, Word and other business systems.
• Ability to produce reports, minutes, spreadsheets and performance data.
• Experience within housing, property services, maintenance, repairs, construction administration or local authority environments would be advantageous.