Hotel E-Commerce Executive

Hotel Website and Booking Engine Management

• Manage and update hotel website content, offers, packages and promotional information.
• Ensure hotel information, room details, images and facilities are accurate and customer-focused.
• Support the management and optimisation of hotel booking engines.
• Review the online booking journey and identify opportunities to improve conversion.
• Monitor and help resolve website and online booking issues.
• Support the onboarding of new hotels, room types, offers and packages.

Online Distribution

• Ensure rates, availability, restrictions and promotions are accurately displayed across online channels.
• Support the management of hotel content across third-party platforms, including Booking.com and Expedia.
• Monitor rate parity and escalate pricing or availability discrepancies.
• Work with Revenue and hotel teams to improve online visibility and sales performance.
• Support strategies to reduce reliance on third-party booking channels and increase direct bookings.
• Ensure promotions and packages are correctly loaded and available for sale.

Digital Sales and Conversion

• Drive growth in direct online bookings across the UK hotel portfolio.
• Identify opportunities for packages, upgrades, upselling and added-value offers.
• Review booking abandonment and conversion performance.
• Support improvements to landing pages, website content and calls to action.
• Recommend initiatives to improve website traffic, booking conversion and average booking value.

Campaign Support

• Work closely with the Marketing team on website promotions, email campaigns and digital campaigns.
• Support seasonal, tactical and last-minute promotions across England and Scotland.
• Ensure campaign landing pages and booking links are accurate and functioning correctly.
• Coordinate campaign activity with hotel teams and central departments.

Reporting and Analysis

• Monitor key performance indicators, including:
• website traffic;
• conversion rate;
• direct booking revenue;
• average booking value;
• booking engine performance;
• campaign performance;
• channel contribution.
• Produce weekly and monthly e-commerce performance reports.
• Analyse customer behaviour, booking trends and campaign results.
• Provide practical, data-driven recommendations to improve online revenue.

Hotel and Stakeholder Support

• Liaise with General Managers and hotel teams to ensure online information reflects the guest experience.
• Work closely with Revenue, Marketing and central support functions.
• Provide guidance to hotels regarding online content, promotions and booking issues.
• Travel to hotels in England and Scotland when required.
• Support other UK portfolio e-commerce projects as needed.

• Previous experience within hotel e-commerce, hotel revenue, reservations, distribution or hotel digital marketing.
• Experience working with hotel websites, booking engines or content management systems.
• Understanding of online travel agents, including Booking.com and Expedia.
• Strong understanding of the hotel customer booking journey.
• Ability to analyse online sales and performance data.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational ability.
• Ability to manage multiple hotels, deadlines and priorities.
• Willingness to travel across England and Scotland.
• Full UK driving licence.

Desirable Skills and Experience

• Experience using hotel channel managers, property management systems or revenue management systems.
• Knowledge of Google Analytics or similar reporting tools.
• Understanding of SEO, conversion rate optimisation and paid digital marketing.
• Experience supporting a multi-property or cluster hotel portfolio.
• Experience with rate parity, online distribution and direct-booking strategies., * How many years of experience do you have within hotels or the hospitality industry?
• Have you worked with hotel booking engines, online travel agents or channel managers?
• Which hotel systems, booking engines or online platforms have you used?
• Do you have experience working with Booking.com or Expedia?
• What are your salary expectations?
• Are you currently based in Scotland or able to commute to the required location?
• Do you hold a full UK driving licence?

Pulled from the full job description

• Employee discount
• Free parking
• On-site parking, * Competitive salary.
• Opportunity to work across a diverse UK hotel portfolio.
• Career development within a growing international hotel group.
• Supportive and collaborative working environment.
• Employee hotel discounts.
• Opportunities to develop across e-commerce, revenue, marketing and commercial functions.

Job Type: Full-time

Benefits:

• Employee discount
• Free parking
• On-site parking

MGM Muthu Hotels is one of Europe's premier hotel companies, offering unparalleled experiences in some of the world's most sought-after destinations. With a portfolio of over 50+ properties across Portugal, Cuba, Kenya, Scotland, England, Spain, Jamaica, Tanzania and India, we take pride in our wide range of properties, from luxurious beachfront resorts to city hotels and boutique escapes.