Remote Solutions Engineer

• Represent us as both an expert communicator and technologist, and help deliver an amazing customer experience
• Communicate directly with customers, product, and engineering teams, and work together toward solutions
• Drive the technical integration strategy and execution for prospects and customers, using deep product expertise to create customized implementation approaches tailored to each customers technical environment and business objectives
• Quickly root-cause and identify technical issues, provide clear reproduction steps, or drive new product specifications
• Directly impact our product direction by suggesting improvements for customers day to day
• Ensure our process for surfacing bugs to Engineering is fast, efficient, and effective
• Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

Technologies:

• Android
• DevOps
• Linux
• Mobile
• OpenTelemetry
• Web
• iOS
• Frontend
• Support
• Java
• Kotlin
• Objective-C
• Python
• Swift

• 3+ years of experience in a Mobile Developer, Web Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company
• Experience with mobile or web development and eagerness to learn and improve skills
• Familiarity with iOS, Android, and their development tools
• Working knowledge of Linux and/or Mac OS X command line
• Ability to discuss code; ability to read and write code is a plus
• Curiosity about how things work and ability to use tools and resources to reach a resolution
• Excellent communication skills and comfort writing and speaking with people to help solve issues
• High competency, low ego, and a passion for helping people inside and outside the company
• Willingness to travel for customer-facing activities and quarterly internal team collaboration gatherings
• Diploma in Computer Science, Mathematics, or a related discipline preferred

We are Embrace, the only user-focused observability solution built on OpenTelemetry, helping mobile, web, and DevOps teams understand real customer impact across more than 100M devices. Our platform turns extremely complicated and voluminous data into actionable insights for customers like The New York Times, Marriott, Masterclass, Home Depot, and Cameo. We offer equity and other benefits, and our on-target earnings for this role are $130,000-$160,000, with actual compensation varying based on experience and skillset. We value continuous improvement as individuals, team members, and as a company.