Remote Applications Support Engineer

• We configure and install our software for customers.
• We handle software-related requests.
• We analyse software issues and propose solutions.
• We troubleshoot software and IT-related issues.
• We identify the root causes of software problems.
• We conduct software testing and installation.
• We manage software and database migrations.
• We advise customers on hardware and software configurations and implementation.
• We develop customer relationships through professional and dependable interactions.

• We need experience as an IT Engineer, Technical Solutions Engineer, Application Support Engineer, or in a similar role.
• We need scripting knowledge.
• We need a comprehensive understanding of Microsoft tools and application environments.
• We need networking knowledge.
• We need strong communication, organisation, problem-solving, and diagnostic skills.
• We need the ability to present solutions confidently to engineers, developers, architects, IT managers, and executives.
• We need someone who can work independently and take ownership of projects.

We are pioneers in AI-powered digital pathology software and services, with over 20 years of experience and a global reputation as leaders in supplying specialist software to the life sciences sector. This is a remote role working from home anywhere in the UK, with a starting salary of £42,000 plus a package including bonus, pension, and income protection. Suitable locations include Cambridge, Peterborough, Nottingham, Northampton, Leicester, Birmingham, Leeds, Sheffield, Manchester, Liverpool, Bristol, Ipswich, Coventry, Wolverhampton, Edinburgh, Glasgow, and London.