IT Technician

We are looking for a proactive and customer-focused IT Technician to join our IT Support team. You'll provide first and second-line IT support across our Trust, ensuring staff and students have reliable technology to support teaching and learning., * Provide first and second-line IT support for staff and students.

• Install, configure and maintain PCs, laptops, tablets and other IT equipment.
• Troubleshoot hardware, software, Microsoft 365 and user account issues.
• Support classroom technology, including interactive displays, AV equipment and printers.
• Manage and prioritise helpdesk tickets, escalating complex issues where required.
• Assist with device deployment, software installations and system updates.
• Provide IT support for exams, school events and day-to-day operations.
• Support educational platforms and maintain secure, reliable IT systems.

• Minimum 2 years' experience in an IT support role.
• Strong knowledge of Windows, Microsoft 365 and general hardware/software troubleshooting.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and solve technical issues efficiently.
• A proactive, organised approach with strong attention to detail.
• GCSE Maths and English (Grade 4/C or above) or equivalent.

Desirable

• Experience working within a school or education environment.
• Familiarity with educational systems such as Go4Schools, Senso, MIS platforms or classroom AV technology.
• Relevant IT qualification.