Helpdesk Coordinator

We are currently looking for an organised and proactive Helpdesk Coordinator to join our office team. This vital role will focus heavily on coordinating our reactive roofing works and Planned Preventative Maintenance (PPMs), while supporting overall day-to-day operations. It's a great opportunity to be part of a friendly, supportive company in a fast-paced, dynamic environment, * Roofing & Maintenance Coordination: Actively assist with the scheduling, tracking, and delivery of reactive roofing works and Planned Preventative Maintenance (PPM) schedules.

• Act as the first point of contact by answering incoming phone calls and handling enquiries professionally
• Monitor and respond to emails throughout the day, ensuring timely and accurate communication
• Support the coordination and scheduling of engineers and field staff
• Maintain and update internal trackers and job records
• Prepare and send job documentation to clients, including reports, photos, and job sheets
• Assign and issue upcoming jobs to engineers based on tracker and workload
• Create and send invoices for completed works
• Provide general administrative support to the office team and engineers as required

• Experience: Previous administrative experience within the building, construction, or roofing sectors is preferred, but not essential
• Excellent telephone manner and confident communication skills
• Strong organisational and time management abilities
• Ability to multitask and prioritise under pressure
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Comfortable using scheduling/maintenance portals
• High attention to detail and accuracy in data entry and invoicing
• Problem-solving mindset with a proactive approach
• Ability to work independently and as part of a team
• Customer-focused with a professional and friendly attitude
• Previous administrative experience (preferred)

If you're looking to grow your career within a supportive and fast-paced construction office environment, this is a great opportunity to join a friendly, professional team. At Goldin Construction, we value reliability and teamwork, and we offer real opportunities to take on more responsibility as you grow alongside the business.

Pulled from the full job description

• Sick pay
• Company pension
• Casual dress
• Company events, Job Types: Full-time, Permanent

Pay: £28,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Sick pay

Goldin Construction is a trusted, medium-sized company based in Brighton, specialising in commercial property maintenance and multi-trade services across the Southeast and London. Our work includes reactive and planned maintenance, refurbishments, repairs, and small-scale fitouts for a range of clients. We pride ourselves on reliability, high standards, and building long-term relationships through consistent, quality service. Our team of skilled multi-traders and tradespeople are experienced in delivering efficient, safe, and professional results on every job.