Technical Support Engineer L1

• We answer customer questions and solve problems regarding product operation.
• We analyse problems and solutions and make recommendations for process improvement.
• We communicate verbally with customers and co-workers.
• We work both as part of a team and independently.
• We perform testing procedures to determine the cause of problems and implement solutions.
• We train users on the proper operation of equipment.

Technologies:

• Asterisk
• Azure
• Cisco
• Hardware
• Support
• Network
• Office 365
• VMware
• Cloud, We are a company built on the values of Honesty, Integrity, Knowledge and Excellence, and we apply these principles across our customer and vendor relationships. We offer a flexible office/home working approach with work-from-home days, a competitive benefits package, optional local gym membership, free eye tests, breakout and games facilities at our Slaithwaite office, weekly Friday breakfast, a monthly Chicken bonus when we hit our targets, and birthday holidays when they fall on a weekday. Our Slaithwaite village location offers canal-side walking, a wide range of places to eat and shops, and strong rail links to Manchester, Leeds, and surrounding areas. We are hiring a Technical Support Engineer to join our growing team and provide technical support and troubleshooting for our customers.

• We are looking for a self-motivated, organised, detail-oriented person with strong troubleshooting abilities, analytical skills, and strong technical knowledge.
• We require the ability to work effectively under pressure and a high level of commitment.
• We require experience at Tier 1 level for at least 1 year.
• We are looking for skills in virtualisation, including Xen Server (XCP) and VMware.
• We value VoIP knowledge, including Asterisk/FreePBX, 3CX, and SIP.
• We require experience with Office 365.
• We value knowledge of Microsoft licensing, NCE, and SPLA.
• We value Azure experience.
• We need strong network design and diagnostics skills, including VPNs, VLANs, and Wi-Fi.
• We value commercial awareness.
• We value hardware knowledge including WatchGuard, DrayTek, Dell servers and switches, Yealink, and Cisco.
• We require a full clean driving licence.
• We require the ability to commute to our Huddersfield location or relocate before starting.