Remote 1st/2nd Line IT Support Engineer

• Provide 1st and 2nd line support to German-speaking users via phone, email, and remote tools.
• Troubleshoot hardware, software, network, and Microsoft 365 issues.
• Log and manage tickets through to resolution.
• Escalate more complex issues to senior engineers when needed.
• Keep users informed and deliver a high level of customer service throughout.
• Work closely with our internal UK-based teams to maintain smooth service delivery.

Technologies:

• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365

• Fluency in spoken and written German at native or business level is essential.
• Experience in a 1st or 2nd line IT support role is required.
• Strong knowledge of Windows OS, Microsoft 365, networking support, and general IT troubleshooting.
• You must be a calm, confident communicator with empathy and clarity when supporting users.
• You should be proactive, reliable, and comfortable working independently from home.

We are a growing IT service provider and managed service provider offering fully remote work from anywhere in the UK. You will support a key long-term customer with offices across Germany, using your German language skills every day while building your IT career. We offer a competitive salary of £25,000 to £35,000, a friendly and collaborative culture, variety across hardware, software, Microsoft 365, and more, and the stability of a loyal client base with ongoing demand and projects.