Solutions Architect

• Design the Salesforce CRM solution architecture across current and future systems.
• Define how Salesforce integrates with wider business platforms and applications.
• Support CRM migration, including data mapping, data quality, and transition planning.
• Work with developers to shape robust, practical technical solutions.
• Work with product and business stakeholders to translate requirements into clear architectural decisions.
• Review existing systems, integrations, and processes to identify improvements and simplification opportunities.
• Advise on configuration, customisation, integration patterns, and technical trade-offs.
• Create clear, accessible documentation for system architecture, data flows, and integration points.
• Help establish architecture principles, standards, and guardrails for delivery teams.
• Challenge the status quo where current processes, systems, or decisions create unnecessary complexity.
• Plan and manage our own workload effectively, balancing delivery priorities, stakeholder input, and technical decision-making.

Technologies:

• Architect
• CRM
• Support
• Salesforce

• Experience as a Solutions Architect, Technical Architect, CRM Architect, or in a similar architectural role.
• Strong Salesforce CRM implementation and/or migration experience.
• Experience designing integrations across multiple systems and platforms.
• Good understanding of APIs, data flows, data migration, and legacy system environments.
• Ability to engage credibly with developers and technical teams.
• Ability to work effectively with product, operational, and business stakeholders.
• Commercial maturity, sound judgement, and the ability to prioritise without requiring constant direction.
• A pragmatic approach to architecture, with a focus on what is deliverable, maintainable, and valuable.
• Confidence to challenge existing thinking while remaining constructive, collaborative, and solutions-focused.