INFORMATION TECHNOLOGY TECHNICIAN

The California Department of Social Services (CDSS), Information Systems Division (ISD) has an exciting opportunity for an Information Technology Technician (ITT). Under the general direction of IT Supervisor II, the Software Manual Tester will be responsible for for performing manual testing activities for software systems. The following are the essential duties and/or responsibilities of the ITT position:

• Perform manual software testing activities in an Agile environment, including System, Functional, Integration, End-to-End, Usability, and Accessibility testing.
• Plan testing activities, design test cases, and execute tests while following established testing standards and best practices.
• Conduct system validation and data verification to ensure application accuracy and reliability.
• Prepare detailed documentation, including test results and defect reports. If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey. Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov. For guidance on applying for a state job, visit Three Steps to a State Job Follow us on LinkedIn to stay updated on our latest opportunities. You will find additional information about the job in the Duty Statement., Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive. Information System Division's (ISD) mission is to develop, support and promote the business value of IT which comes from the ability to conduct business processes more reliably, faster and at lower cost. ISD creates value by continually improving customer service and providing access to information that enables better decision making by CDSS business units. ISD accomplishes this by: effectively managing information systems and equipment; planning, communicating and implementing responsible information technology policies and solutions; and, sharing and transferring information technology knowledge and tools. CDSS Guiding Principles Diversity. Equity. Inclusion. Accessibility. Belonging. We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS. Community Engagement We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services. Empowerment We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life. Quality Services We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved. Data Defined Outcomes We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in Software application testing,including system, functional and regression.

• Experience creating and executing test cases, logging and tracking defects in Azure DevOps or equivalent tools.
• Knowledge or experience in the software testing life cycle.
• Ability to analyze business requirements and ensure complete test coverage.
• Ability to manage multiple tasks and priorities in a Agile environment.
• Excellent communication and interpersonal skills.
• Knowledge of ServiceNow platform functionalities (nice to have).

3.83.8 out of 5 stars Sacramento County, CA Hybrid work $4,133 - $6,613 a month - Full-time, Pulled from the full job description

• Professional development assistance

• Health insurance

• Paid sick time

• Paid holidays, This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance of the State Capitol, parks, restaurants, farmers' markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80. This position is eligible for hybrid work in accordance with the Governor's Executive Order N-22-25 and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time. The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies. For positions advertised in more than one location, headquarter location may be designated on the selected candidate's primary residence location, and/or the closest CDSS location in accordance with operational need and available space. The successful candidate must reside in California upon appointment. Please note: Regular commute is not compensable., There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program. TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes. o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS). o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.

• Vanpool drivers and riders o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS. Click here to view all the attractive benefits available to state employees! Benefit information can be found on the CalHR website and the CalPERS website.