Incident Manager

Insight Global
Lincolnshire, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 42K

Job location

Lincolnshire, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
JIRA
Azure
Dynamic Host Configuration Protocol
Linux
DNS
Hyper-V
IIS
Virtual Private Networks (VPN)
Windows Server
Powershell
SharePoint
Backup and Restore
Microsoft InTune
Deployment Automation
Performance Monitor
ServiceNow
VMware

Job description

A client of Insight Global is looking to bring on an Incident Manager to join their team.

Resource will be responsible for reviewing tickets, triage, Possible resolution and handing the ticket to appropriate workgroup. This is SOP driven work.

Requirements

  • 2+ years experience with End to End Incident Management

  • Major Incident Response & Escalation Leadership

  • Business Impact & Priority Assessment

  • ITIL Incident & Problem Management

  • Root Cause Analysis, Trend & Pattern Identification

  • SLA Governance & Service Performance Reporting

  • Cross Functional Coordination

  • Stakeholder & Executive Communication

  • Jira Service Management & ServiceNow

  • Microsoft 365 & Identity Operations

  • Active Directory & Entra ID

  • Endpoint & Device Compliance

Possible Technical Skills - Microsoft 365 | Exchange Online | Teams | SharePoint Online | Windows Server | Windows 10 & 11 | Microsoft Intune | Autopilot | Entra ID | Active Directory | Azure | VMware | Hyper-V | Linux | VPN | DNS | DHCP | IIS | PowerShell | Endpoint Security | Backup & Disaster Recovery | Jira Service Management | ServiceNow.

Benefits & conditions

$18/hr to $20/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

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