Unemployment Insurance System Support Manager

As an Unemployment Insurance (UI) System Support Manager, you will serve as a coordinator and liaison between the business and technical information systems. Your responsibilities will include:

• Utilize your analytic skills to assess reported system issues and determine the appropriate path for reporting and resolving them.
• Assist in prioritizing system enhancements and defect fixes.
• Assign resources for testing and analysis activities and ensure thorough testing before authorizing system changes for production.
• Serve as a system SME to provide recommendations for or against system changes.
• Maintain strong relationships with your team through regular evaluation, mentoring, and feedback to stay connected to their work and their overall morale.
• Provide recommendations and information to UI Tech for internal communications and training.
• Attend meetings related to current projects, including those involving requirements, reporting, system changes and communications.
• Stay informed on state and federal laws and regulations that impact Unemployment Insurance (UI).

Challenges

The System Support Manager will play a key role in defining the support needs for the new UI system and establishing effective processes to meet those needs. The Tax System Support/Testing Manager may face challenges in managing the relationship with the tax system vendor. This role requires consistent oversight, proactive communication, and disciplined tracking to ensure the vendor meets expectations., Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

• Ability to multi-task
• Working knowledge of Unemployment Insurance
• Ability to use a desktop computer
• General understanding of technical systems and web-based applications
• Strong analytic skills to identify, assess, and act on issues
• Effective communication skills for interactions with the team, management, and internal stakeholders
• Ability to lead system upgrades, rollouts and service improvements
• Strong organizational and time-management skills

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m., * 12 months experience as an Unemployment Insurance Supervisor, * 36 months experience or training in government laws, rules, regulations &/or procedures governing unemployment insurance

• AND 12 months experience in supervisory principles/techniques, * Completion of undergraduate core program in public or business administration
• AND 12 months training or experience in government laws, rules, regulations, &/or procdedures governing unemployment insurance
• AND 12 months experience in supervisory principles/techniques, * The equivalent of Minimum Class Qualifications For Employment noted above.

Pulled from the full job description

• Loan forgiveness
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation), This position is in the State of Ohio's E1 Pay Schedule, Pay Range 14. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.40 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below. Pay Range 14

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8 Hourly

$40.40

$42.70

$44.99

$47.43

$50.12

$52.90

$55.09

$57.67 Annual

$84,032

$88,816

$93,579

$98,654

$104,250

$110,032

$114,587

$119,954 Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months Supplemental Information

ADA Notice

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.