IT Help Desk Analyst
Real Soft Inc.
Philadelphia, United States of America
6 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
$ 62KJob location
Philadelphia, United States of America
Tech stack
JIRA
Cloud Computing
Issue Tracking Systems
Genesys
Requirements
- Minimum 2 years of experience working in a single point of contact help desk
- Experience using Jira Service Management Helpdesk application
- Experience using GroupLink's eHelpdesk platform
- Experience using Genesys Cloud contact center and customer experience platform
- Strong customer service skills; telephone etiquette
- Great team-oriented interpersonal skill
- Great organizational skills
- Excellent analytical and problem-solving skills
- Strong oral and written communications skills (technical and non-technical)
- Robust understanding of the ACD system and trouble ticket process, * Help desk: 5 years (Required)
- Genesys: 3 years (Required)
- Jira: 3 years (Required)
- Cloud: 2 years (Required)
Benefits & conditions
4.04.0 out of 5 stars Philadelphia, PA 19122 $25 - $30 an hour - Contract, Pulled from the full job description
- Dental insurance, * Dental insurance