IT Support Technician - Tier 1

Reports to: Director of IT & AI Works closely with: IT Director and Infrastructure & Security Engineer (escalations) About the role Ampera is a nuclear / small modular reactor company, and we're growing fast. Our IT team keeps a busy, on-site engineering organization productive while maintaining a strong, security-conscious IT environment. We're hiring a Tier-1 IT Support Technician to be the friendly first point of contact for day-to-day IT. What you'll do

• Own the day-to-day ticket queue and provide first-response support.

• Run new-hire onboarding logistics including device setup and day-1 support.

• Handle offboarding and device collection.

• Support printers, peripherals, meeting rooms, and Teams-room A/V.

• Provide end-user support for passwords, MFA, applications, Windows, and macOS.

• Manage hardware inventory and asset tracking.

• Document procedures and maintain runbooks.

• Follow IT security procedures and escalate appropriate issues.

• 1-2 years in helpdesk or desktop support (or equivalent training/certification).

• Comfort troubleshooting Windows, macOS, printers, and peripherals.

• Experience with a ticketing system.

• Strong customer service and communication skills.

• Reliable on-site presence and ability to handle IT equipment.

• Attention to detail and adherence to security procedures.

Nice to have (not required)

• Basic familiarity with Microsoft 365, Entra, or Intune.

• CompTIA A+ / ITF+ or similar certification.

• Experience in a regulated or security-conscious environment.

• Interest in infrastructure and security career growth.