Application & Screening Specialist

The Application & Screening Specialist plays a key role in the seamless onboarding and ongoing support of customers using Rentvine's application and screening platform. This role owns the customer relationship from initial account setup through go-live, guiding clients through application builds, credentialing, and training while providing responsive, ongoing support., * Conduct consultations with customers to present screening bundle options and tailor solutions to their specific business needs

• Build out the application template and rental criteria, then review templates, documents, and Adverse Action Letters (AAL) for accuracy and completeness
• Verify receipt of ACH and banking documentation to ensure accounts are properly configured
• Lead final review calls to walk customers through the Application & Screening platform and provide hands-on training
• Activate customer accounts once onboarding and training are complete, confirming all components are fully functional
• Maintain up-to-date records in Monday.com, tracking PetScreening URLs, Application URLs, website details, and HubSpot IDs
• Own and monitor the App/Screening Support Slack channel, providing timely responses and troubleshooting customer inquiries
• Follow up consistently with customers who have outstanding questions or haven't responded, ensuring no account falls through the cracks
• Perform ongoing reviews of application builds and coordinate updates or adjustments across departments as needed

The ideal candidate is organized, detail-oriented, and comfortable managing multiple accounts in a fast-paced SaaS environment., * Experience in application setup, administrative coordination, or a client-facing implementation role

• Familiarity with property management or tenant screening processes preferred
• Proficiency with platforms like HubSpot, Monday.com, Slack, and similar tools
• Strong organizational and multitasking skills with the ability to manage multiple accounts simultaneously
• Exceptional written and verbal communication skills for both internal coordination and customer-facing interactions
• Detail-oriented approach to documentation, template setup, and data accuracy
• Problem-solving mindset with a customer-first attitude
• Bachelor's degree or equivalent experience in business, communications, technology, or a related field, * Hands-on experience with tenant screening platforms or property management software
• Background in SaaS onboarding or implementation roles
• Experience managing client-facing projects from kickoff through launch

• Customers go live on time with complete, accurate account configurations
• High client satisfaction and confidence navigating the Application & Screening platform
• Support inquiries are resolved quickly, with no accounts left waiting
• Cross-functional teams have clear, up-to-date information on every account

The pay range for this role is:

50,000 - 60,000 USD per year (Estero)

Rentvine is the fastest-growing property management software company in the industry, ranked #60 on the 2025 Inc. 5000 list. Our powerful, cloud-based platform helps property managers streamline operations, reduce manual work, and deliver a better experience for tenants and owners. Behind that innovation is a team-first culture that puts people at the center. We care deeply about building a company where smart, driven individuals can grow, feel supported, and do the best work of their careers. Our people aren't just part of our success-they're the reason for it.