Workstation Support Technician

Come and join a team of technology professionals in a challenging and rewarding position as a Workstation Support Technician. This is an excellent opportunity to join a team that promotes strong collaboration and provides opportunities for personal growth and professional challenge.

As a Workstation Support Technician, you will provide technical support to Department of Revenue (DOR) computers, printers, and mobile devices that enhance productivity and increase efficiency at the Wisconsin Department of Revenue and for the benefit of Wisconsin taxpayers.

Do not wait for the next opportunity to apply. We have an experienced and dedicated team with limited openings. We are looking for people that love to help others and learn something new every day.

Want to learn more about the position and what it is like to work for the Division of Technology Services in the Department of Revenue? Join our Position Discussion Virtual Event We have a lot to cover so the events will start promptly, don't be late! You will learn about the role, how you could make an impact, and what a typical workday day is like. You will have an opportunity to interact with the team and ask questions related to the position. We look forward to meeting you!, The state of Wisconsin offers an exemplary benefits package, this includes generous paid time off so you can truly have a work/life balance! Our competitive benefits package offers:

• Substantial leave time including at least 3 1/2 weeks of vacation/personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year.
• Excellent and affordable insurance options for health, dental, vision, life and more.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
• Well Wisconsin Program offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

To learn more about the total value of the benefits available to employees, please visit our Total Rewards Calculator.

Some employees may also be eligible for Public Service Loan Forgiveness.

Your Role

• Provide technical support to Department of Revenue (DOR) computers, printers, and mobile devices.
• Problem determination/resolution of routine application and system software issues and requests.
• Assists with the installation, configuration, and maintenance of routine hardware and software updates, security configurations.
• Communicates and coordinates extensively with a wide variety of individuals that use IT services provided by the Division of Technology Services (DTS) at DOR.

Special Requirement: This position requires the ability to set up and move equipment that can weigh up to 45 lbs with or without accommodation.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce. Watch this video to see what working for the State of Wisconsin is all about!, Background Checks: Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.

I-9 Requirements: Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Probationary Period: A 12-month probationary period may be required.

Remote/Telework up to 60%. Note: During probation you will have the opportunity to gradually increase to 60% (i.e., working remotely three (3) days per week, and will report to the 2135 Rimrock Road; Madison WI building, two (2) days per week) within 9 months (of your 12 month probation) based on performance and workload needs. Remote work is intended to be performed primarily in the State of Wisconsin and is subject to change based on business needs.

Scheduled Hours: Monday through Friday between the hours of 7:00 am to 4:30 pm (depending on length of lunch).

Minimum-qualified candidates will have experience in each of the following:

1. Experience using software tools to manage, or secure computers and/or mobile devices. (e.g., Microsoft Active Directory, Microsoft Configuration Manager, Group Policy Management console, Microsoft Intune).
2. Experience providing IT support to internal or external customers.
3. Experience creating or updating technical IT documentation.

Well-qualified candidates will have experience in a minimum of two (2) two the following (in addition to the minimum qualifications):

1. Experience using software tools to manage, and secure computers and mobile devices. (e.g., Microsoft Active Directory, Microsoft Configuration Manager, Group Policy Management console, Microsoft Intune).
2. Experience working with Microsoft Intune in a Windows 11 enterprise environment (e.g., device enrollment, configuration profiles, application deployment, compliance policies, monitoring, etc.).
3. Experience troubleshooting and resolving endpoint issues such as policy conflicts, device enrollment failures, or application deployment problems.
4. Experience using one or more scripting language or programming language (e.g., Windows Batch, PowerShell, Perl, etc.).

The starting pay rate for this position is between $31.11 - $36.92 per hour ($64,708 - $76,793 annually), depending on experience and qualifications, plus excellent benefits. Use this Total Rewards Calculator to see an estimate of the total value of our competitive benefits package!

The classification of this position is an IS Technical Services Senior, which is in Pay Schedule 07, Pay Range 34. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.

The Wisconsin Department of Revenue's (DOR) mission is to strengthen Wisconsin through fair tax and lottery administration, while educating and serving the public, our customers, and communities. As the Division of Technology Services (DTS), we directly contribute to the agency's mission by providing strategic business value through the use of technology. DTS was featured in Government Technology magazine about the major impact the technology transformation made for the state of Wisconsin. We strive to be the premier agency in providing innovative, accessible resources, with exceptional customer service built on a foundation of trust inclusivity and creativity. Our team values integrity, knowledge, innovation, empathy, inclusivity, and security. See what team members have to say about working for DTS: https://www.youtube.com/watch?v=jEWSkj-85Ls., The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce.