Network Engineer - Managed Services

• Collaborate with the service desk and network engineering teams to resolve complex networking issues
• Provide onsite and remote support to clients across highly diverse environments
• Monitor, manage, and maintain client systems using RMM tools
• Install, configure, troubleshoot and resolve network, server, and end-user issues
• Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, and email/phone
• Collaborate with third-party vendors to expedite issue resolution
• Manage and document service tickets with accurate time entry
• Participate in an after-hours on-call rotation (approx. 1 week every 5-6 weeks)
• Ensure adherence to company policies, procedures, and security best practices

• 3 years of Network Engineering experience in a Managed Service Provider environment. · 5 years of combined IT field experience (network engineering, service desk, field technician, etc.)
• Expertise in setup, maintaining, and troubleshooting networking (firewalls, switches, network protocols, VPN) with virtualization experience as a plus. Experience with SonicWall, Fortinet, and Ubiquiti preferred.
• Strong expertise in Microsoft Active Directory &/or Azure administration
• Experience with backup & disaster recovery monitoring. Experience with Datto and Slide preferred
• Experience supporting Microsoft Server 2016-2022 environments
• Excellent troubleshooting, organizational, and communication skills
• Knowledge and understanding of how to effectively handle cybersecurity incidents
• Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, and email/phone. Experience with ConnectWise and IT Glue preferred
• Manage and document service tickets with accurate time entry
• Support clients with our Remote Monitoring and Management solution
• Valid driver's license with reliable transportation and clean driving record. Must pass drug test & CJIS authorization requirements

3.93.9 out of 5 stars Burnsville, MN 55337 Hybrid work $65,000 - $85,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, For over 40 years, Coordinated Business Systems has empowered companies across Minnesota and Western Wisconsin with cutting-edge business solutions. We specialize in Managed Print Services (MPS), Managed Network Services (IT/MSP), Voice/UCaaS, Document Management, and office technology. Our commitment to innovation and customer success fuels our continued growth.

We're proud to be locally owned and operated, with a strong belief in work-life balance, employee development, and doing the right thing-every time.

Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $65,000.00 - $85,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance