IT Specialist

• Provide technical support to employees for hardware, software, and network issues (in person, phone, and remote)
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts, permissions, and access in Active Directory / Microsoft 365
• Monitor network performance and troubleshoot connectivity issues
• Maintain and update IT documentation, including system configurations and troubleshooting guides
• Perform routine system backups and assist with disaster recovery procedures
• Support cybersecurity best practices, including patch management and antivirus updates
• Assist with onboarding/offboarding of employee IT equipment and system access
• Coordinate with vendors for hardware/software procurement and repairs
• Respond to and resolve help desk tickets within established SLAs
• Assist in maintaining servers, VPNs, and cloud-based systems

We are looking for a skilled IT Specialist to manage, maintain, and troubleshoot our organization's hardware, software, and network systems. The ideal candidate has strong technical problem-solving skills, excellent customer service abilities, and experience supporting end users in a business environment., * High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred

• 1-3 years of experience in an IT support, help desk, or technical role
• Working knowledge of Windows and/or macOS operating systems
• Experience with Microsoft 365, Active Directory, and network troubleshooting
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Ability to prioritize and manage multiple support requests
• Ability to lift up to 25 lbs. and work occasionally outside standard business hours for maintenance or emergencies

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification
• Experience with ticketing systems (e.g., Zendesk, ServiceNow, Freshservice)
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud)
• Experience with SQL, scripting (PowerShell/Bash), or basic programming
• Knowledge of cybersecurity frameworks and compliance standards (e.g., NIST, HIPAA)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and certification reimbursement

Pay: $63,960.00 - $71,610.00 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Vision insurance