Technical Support Representative

As a Technical Support Representative, you'll serve as the first point of contact for customers needing technical assistance. You'll troubleshoot a wide variety of technology issues while providing friendly, professional support by phone, email, remote connection, and occasionally onsite.

Your responsibilities include:

• Provide exceptional customer service and technical support via phone, email, and ticketing system
• Troubleshoot hardware, software, Microsoft Windows, Microsoft 365, printer, email, and workstation issues
• Assist customers with password resets, user account management, and basic technical questions
• Support desktops, laptops, mobile devices, printers, and other endpoint equipment
• Provide remote support using secure remote access tools
• Travel to customer locations when onsite support is needed
• Install, configure, and deploy computer hardware and software
• Troubleshoot internet connectivity, Wi-Fi, and basic networking issues
• Assist with routers, switches, wireless access points, and firewalls
• Support Seimitsu's Fiber Internet customers by diagnosing connectivity issues
• Assist customers with business VoIP phone systems and related technologies
• Accurately document work performed within our ticketing system
• Escalate advanced issues to senior engineers with complete documentation
• Participate in team meetings, training, and continuing education
• Participate in an on-call rotation after successful completion of training

Are you passionate about technology and enjoy helping people solve problems? Do you want an opportunity to grow your technical skills while working alongside experienced engineers in a fast-paced Managed Service Provider (MSP) environment?, We're looking for someone who enjoys solving problems, communicates well with customers, and is excited to continue learning new technologies., * High school diploma or equivalent

• Basic knowledge of Microsoft Windows operating systems
• Basic understanding of computer hardware and software
• Familiarity with Microsoft 365 applications
• Basic understanding of networking concepts (TCP/IP, Wi-Fi, Internet connectivity)
• Excellent customer service and communication skills
• Strong troubleshooting and organizational abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Valid driver's license with a clean driving record
• Reliable transportation, * 1-3 years of Help Desk or IT Support experience
• Experience with Microsoft 365 administration
• Experience with ConnectWise Manage and/or ConnectWise Automate
• CompTIA A+, Network+, or similar industry certifications
• Experience working for a Managed Service Provider (MSP)
• Familiarity with business networking, Fiber Internet, and VoIP technologies, * Ability to lift up to 50 pounds
• Ability to install desktop equipment and peripherals
• Ability to crawl under desks and work in confined spaces when needed
• Frequent standing, walking, bending, and reaching
• Ability to safely operate a motor vehicle

Work Environment

This position combines office work, remote support, and onsite customer service. Local travel to customer locations is required. The normal schedule is Monday through Friday, with participation in an after-hours on-call rotation following successful completion of training. Occasional evening or weekend work may be required.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, Every member of the Seimitsu team is expected to demonstrate:
• Integrity
• Outstanding Customer Service
• Professionalism
• Accountability
• Continuous Learning
• Teamwork
• Innovation
• Commitment to protecting customer data and maintaining secure technology environments

If you're looking for more than just a job-and want a career where you can continue learning, growing, and making a difference-we'd love to hear from you.

Apply today and start building your future with Seimitsu.

Pay: $23.85 - $28.72 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

At Seimitsu, we believe our employees are our greatest investment. We provide an environment where you can build your career, expand your technical knowledge, and work with a team that genuinely supports one another. What you'll gain: * Hands-on experience across multiple areas of Information Technology * Exposure to Managed IT Services, Cybersecurity, Cloud Solutions, Fiber Internet, Business Networking, and VoIP technologies * Opportunities for professional development and technical training * Career growth within a well-established technology company * Supportive team environment where learning is encouraged every day