IT Technical Services Representative

• Provide technical and solutions support for new and existing customers as well as provide remote network and software technical support relating to all connected products.
• This support includes, but is not limited to the following:
• Ability to use remote desktop applications in order to troubleshoot end user PC related problems
• Ability to resolve standard documented problems with minimal assistance
• Take ownership for customer problem resolution
• Possesses working knowledge of customer support business and technology processes: -- Call handling processes,

Required to lift up to 50lbs and assist truck driver moving equipment. Other duties as assigned.

Valid driver's license and minimal level of auto insurance coverage required.

• Preferably three to five years field or corporate experience specifically relating to technical support or networking, network printing and scanning.

• Specific knowledge of network printing and scanning applications including color printing, scanning and storage.

• An in-depth knowledge of the most widely used network and workstation operating systems, including networking interface standards. This includes the Microsoft platform and MAC.

• Ability to communicate technical information effectively in verbal and written formats.

• Exceptional customer relation skills.

• Knowledge of LAN and WAN architectures.

• Knowledge and expertise of data base and data communications software helpful but not required.

• Educational Requirements for the Position:

• High School Diploma or G.E.D. equivalent a minimum, Associates Degree preferred A+, Network+ recommended

Pulled from the full job description

• 401(k)