Part Time Software Support Professional

As a Service and Support Technician with Kubinski Business Systems, you help strengthen customer relationships with a defined support process, and customer service experience.

To succeed in this role, you must possess a foundational understanding of IT systems infrastructure. General familiarity with consumer operating systems or gaming hardware is insufficient.

Database & Menu Programming: Translate client requirements (pricing structures, inventory matrixes, payroll rules, and user permission tiers) into structured system configurations within proprietary POS and time-keeping databases.

Hardware Integration & Staging: Build, bench-test, and stage deployment hardware including touch-screen terminals, network receipt printers, serial/USB peripherals, and biometric/proximity time clocks.

Network & Protocol Troubleshooting: Diagnose connectivity issues involving static IP assignments, localized DHCP reservations, routing, and device communication protocols over LAN environments.

Client Onboarding & Technical Liaison: Serve as the primary technical contact during system implementation, guiding client stakeholders through user acceptance testing (UAT) and operational training.

Tier 1 & 2 Systems Support: Provide analytical, root-cause troubleshooting for software anomalies, data sync failures, and hardware malfunctions via phone, remote desktop tools, and on-site visits.

Accountability

As a Service and Support Technician you will report directly to the Service Manager, General Manager and Owner. Back-up support is available from the corporate office. You will be expected to add and supervise others as this business expands., Service and Support Technicians deepen the customer base for which they are responsible through a series of proactive and reactive service techniques and activities. We are in an industry where many options are available for our customers to choose from and our imagination, willingness to go the extra mile, and quality of after the sale support will determine the company that ultimately makes that sale. The individual chosen for this position MUST show the passion and potential to complement our existing team in the service and support aspect of our process.

• Ability to work as a team member.
• Excellent communication skills and experience with networking concepts, SQL, and multiple operating systems.
• Adaptability to technology and technological changes, the ability to learn new concepts and strategies in the field and how they apply both today and in the future.
• Knowledge of tools and techniques to solve customer problems and anticipate problems before they occur.

Requirements

• Educational achievements are preferred but not required for this position.
• 2-3 years of success in supporting a company's IT team, or comparable experience is necessary to be considered for this position.

3.33.3 out of 5 stars Erie, PA 16505 $20 - $25 an hour - Part-time