Junior Network & IT Support Engineer

Smith + Gardner is looking for a motivated Junior Network & IT Support Engineer to help manage the day-to-day technology needs of our growing business. This role is ideal for someone early in their IT career who enjoys troubleshooting, learning networking fundamentals, and acting as the primary on-site IT contact while partnering closely with our Managed Service Provider (MSP). You will support approximately 65 users across office and warehouse environments, helping maintain reliable connectivity, user systems, printers, and basic cybersecurity practices., * Serve as the first point of contact for employee IT support requests

• Troubleshoot workstations, printers, Wi-Fi, and basic network connectivity issues
• Coordinate escalations and projects with the company's MSP partner
• Assist with onboarding and offboarding employees, including account setup and device preparation
• Maintain inventory of laptops, monitors, phones, and networking equipment
• Monitor basic network and system alerts reported by the MSP
• Perform routine tasks such as password resets, software installs, and patch verification
• Help maintain documentation for network diagrams, passwords, vendors, and IT procedures
• Support Microsoft 365 user administration and device management
• Assist with conference room technology and office AV systems
• Ensure backups, antivirus, and endpoint protection systems remain operational
• Participate in small infrastructure projects such as firewall replacements, switch upgrades, or office expansions

• AAS or BS in Computer Science, IT / Information Systems, or Network Administration Basic understanding of:
• TCP/IP networking
• DNS, DHCP, VLANs, and Wi-Fi fundamentals
• Windows 10/11 administration
• Microsoft 365 administration
• Printers and endpoint troubleshooting
• Strong customer service and communication skills
• Ability to prioritize tasks in a fast-paced small business environment
• Willingness to learn from senior engineers and MSP partners

Preferred Certifications

• CompTIA A+
• CompTIA Network+

Join us to develop your expertise in computer administration and IT infrastructure while supporting innovative projects that keep our organization connected securely and efficiently!

Pulled from the full job description Professional development assistance Tuition reimbursement 401(k) Health insurance Retirement plan 401(k) matching Paid time off, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement