Senior Telecommunications Analyst

• Associate's degree in computer science, Information Technology, Telecommunications, or a related field; or the equivalent of professional work experience
• Bachelor's degree in computer science information technology, Telecommunications, or a related field; or the equivalent of professional work experience

Knowledge and Skills:

• Sound knowledge of VoIP and networking protocols such as SIP, MGCP, SCCP, RTP, and SRTP.
• Sound understanding of call flows, end point registration process and call trees.
• Understanding of IVR and call center platform like Nice CXOne, UCCX, and paging systems.
• Understanding of network switching and routing as related to Unified Communications, voice VLANs, PoE, QoS, DHCP, DNS, TCP/IP and endpoint connectivity.
• Demonstrated ability to learn new technologies quickly and apply technical concepts in a practical support environment.
• Ticketing system tools experience - (Fresh Service, ServiceNow, Service Manager)
• VMware or hyper V experience preferred
• Ticketing system tools experience, including Fresh service, ServiceNow, or Service Manager.
• Cisco 350-801 CLCOR Certification
• Sound knowledge of Unified Communications including, but not limited to, Cisco Unified Communications Manager, Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, voice gateways, and related collaboration platforms, * Demonstrated flexibility, organization, responsibility, and self-motivation.
• Strong willingness to work in a team environment with other engineers, contribute to shared goals, and remain teachable and receptive to feedback, mentoring, and knowledge transfer.
• Analytical Troubleshooting skills with Cisco Voice issues
• Robust analysis and problem-solving skills
• A sense of urgency and ability to work under pressure.
• Ability to handle tickets promptly.
• Excellent written and oral communication skills and the ability to interact positively with team members, end-users, and vendors professionally face-to-face, on the telephone, and in writing
• Strong interpersonal and organizational skills, including meeting deadlines, working in a team environment, achieving key performance metrics, and following written policies and procedures.

V-Soft Consulting is currently hiring for a Senior Telecommunications Analyst for our premier client Chicago, Illinois., V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.