Principal Analyst, IT QA - Fiber End-to-End Product Quality

Working across Product, Engineering, Operations, QA, and external vendor organizations, the Principal Analyst provides centralized leadership for Fiber quality initiatives, identifies and mitigates customer experience risks, and ensures release readiness across complex cross-functional programs. This individual serves as the primary quality authority for Fiber E2E testing, providing strategic guidance to test leads while driving continuous improvements in quality processes, coverage, and operational scalability.

The ideal candidate combines deep quality engineering expertise with strong program leadership skills, systems-level thinking, and the ability to influence stakeholders across organizational boundaries.

This is a hybrid role requiring a minimum of 3 days per week in the office.

Own End-to-End Fiber Quality Strategy

• Define and own the E2E quality strategy across the Fiber broadband ecosystem, including customer journeys, T-Mobile IT systems, Fiber platforms, vendor integrations, hardware, network provisioning, and operational workflows.
• Establish quality objectives, testing approaches, and validation frameworks that ensure consistent customer experiences across all Fiber products and capabilities.
• Act as the central quality authority for Fiber initiatives, ensuring alignment across all participating teams and stakeholders.

Lead Cross-Functional Test Planning & Coverage Alignment

• Drive cross-functional test planning and coordination across Product, Engineering, QA, Operations, and vendor organizations.
• Ensure complete test coverage across customer journeys, backend systems, APIs, platform integrations, hardware components, provisioning flows, and operational processes.
• Define ownership models and governance structures that clearly assign testing responsibilities across teams and domains.
• Coordinate quality activities across multiple concurrent Fiber initiatives and releases.

Identify, Assess, and Mitigate Quality Risks

• Proactively identify testing gaps, integration risks, customer experience vulnerabilities, and release readiness concerns.
• Lead risk assessments across system integrations, platform dependencies, hardware interactions, and third-party vendor solutions.
• Drive resolution plans and mitigation strategies to address quality issues before customer impact occurs.
• Ensure critical customer scenarios are validated across the complete Fiber lifecycle.

Ensure Scalable E2E Testing Operations

• Oversee E2E testing readiness, including test environments, test data, tooling, infrastructure, and execution planning.
• Partner with internal and external teams to ensure test resources support current and future Fiber program needs.
• Improve testing efficiency, repeatability, and scalability through process improvements, automation strategies, and operational governance.
• Establish standards and best practices for E2E testing across Fiber initiatives.

Executive Communication & Quality Leadership

• Provide executive-level visibility into quality health, release readiness, testing progress, and key risks.
• Present quality status, recommendations, and strategic insights to senior leadership and cross-functional stakeholders.
• Support and mentor E2E Test Leads by providing strategic direction, system-level oversight, and risk-based decision-making guidance.
• Drive a culture of quality excellence focused on customer experience outcomes.

• Strategic Thinking
• Systems Thinking
• Analytical Problem Solving
• Risk Management
• Quality Management
• SDLC & Agile Methodologies
• Customer-Centric Mindset
• Leadership & Mentorship
• Working Independently
• Communication
• Executive Presence
• Collaboration & Influence, * Bachelor's Degree in Computer Science, Information Systems, Engineering, or Business and 7 years of related work experience. Or, a combination of education and experience deemed equivalent
• 7+ years of Quality Assurance, Quality Engineering, Test Management, or Product Quality experience
• 5+ years leading large-scale cross-functional testing efforts spanning multiple systems, applications, and organizations
• Experience supporting complex end-to-end customer journeys and enterprise platform integrations.
• Strong understanding of SDLC, Agile delivery methodologies, release management, and quality governance
• Executive-level communication and stakeholder management experience
• Experience with test automation strategies, quality metrics, and release readiness frameworks.
• Experience leading quality strategy for large programs involving multiple product and engineering teams
• Experience in Broadband, Fiber, Telecommunications, ISP, Networking, or Connected Home technologies preferred
• Experience validating customer onboarding, provisioning, activation, service assurance, billing, and support workflows preferred
• Experience working across internal and external vendor ecosystems preferred
• Strong understanding of APIs, backend services, platform integrations, and distributed system architectures preferred
• At least 18 years of age
• Legally authorized to work in the United States

$105,000 - $189,500Corporate Bonus Target: 20% life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k) United States, Virginia, Herndon 2340 Dulles Corner Boulevard (Show on map) Jul 08, 2026

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Principal Analyst, IT Quality Assurance serves as the strategic quality lead for T-Mobile's Fiber Broadband portfolio, owning end-to-end quality assurance across customer journeys, platforms, systems, hardware, and partner ecosystems. This role is responsible for defining and driving Fiber E2E quality strategy, ensuring comprehensive test coverage across T-Mobile systems, Fiber platforms, vendor integrations, network technologies, and customer-facing experiences., Base Pay Range: $105,000 - $189,500 Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.