R1413H - Senior Deskside Support Technician

LifeGift is currently looking for a Senior Deskside Support Technician. Are you someone that can provide advanced technical support for end users, ensuring reliable operation of desktop computers, laptops, mobile devices, peripherals, and software applications. This role serves as a senior escalation point for complex technical issues, mentors junior support staff, and works closely with infrastructure, networking, security, and application teams to maintain a stable IT environment while delivering exceptional customer service.

Do you possess the attributes to be a successful Senior Deskside Support Technician and perform the following essential functions?

• Provides Tier 2 and Tier 3 deskside support for hardware, software, operating systems, and business applications.
• Installs, configures, maintains, and troubleshoots desktop and laptop computers, printers, scanners, docking stations, and peripheral devices.
• Supports Microsoft Windows, Microsoft 365, Microsoft Office, Active Directory, Azure Active Directory (Entra ID), and collaboration platforms.
• Diagnoses and resolves complex hardware, software, networking, and connectivity issues.
• Configures and supports mobile devices using MDM solutions.
• Performs workstation imaging, deployment, upgrades, migrations, and refresh projects.
• Manages user accounts, permissions, password resets, and group memberships.
• Supports VPN connectivity, remote access, and MFA.
• Documents incidents and resolutions in the ITSM platform.
• Maintains IT asset inventory.
• Coordinates warranty repairs and vendor support.
• Assists onboarding/offboarding.
• Collaborates with cybersecurity teams.
• Participates in after-hours support.
• Recommends process improvements.

• Associate's/Bachelor's degree or equivalent experience.
• 5-8 years desktop support.
• Windows 10/11, Microsoft 365, Active Directory, networking knowledge.
• Intune/SCCM/Endpoint Manager experience.
• Excellent troubleshooting and customer service
• CompTIA A+, Network+, Security+
• Microsoft Modern Desktop Administrator
• ITIL Foundation
• VMware/Citrix experience

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Retirement plan
• Paid time off
• Health savings account
• Paid holidays, LifeGift recognizes the importance of work-life balance and has created a culture that allows team members to prioritize what matters most in their lives. In addition to providing our team members with an exceptional benefits package, we also encourage time off to relax and recharge.

LifeGift offers generous and competitive benefits, and these are only to name a few:

• Comprehensive Medical and Retirement Benefits Package, that includes a retirement match and a HSA that is funded by LifeGift
• Tuition Reimbursement
• Competitive Compensation
• Generous Paid Time-Off, Plus Holidays

• Vacation buyback program
• Anniversary holiday
• Deferred holiday options

Established in 1987, LifeGift offers hope and optimism by delivering life-saving transplants to thousands of people in Texas and beyond waiting for an organ, eye, or tissue transplant. We provide a legacy of hope to grieving families whose loved one selflessly gives the gift of life through donation so that another can live. The Heart of Our Culture We are a diverse organization by nature, but inclusive by choice. LifeGift strives to reflect the communities where we live, work, and thrive as diversity is the core of us. We are an organization that understands, nurtures, and values our team members' unique needs, perspectives, and voices. Here, at LifeGift, you will walk alongside our leaders, and be a part of our incredible team on which everyone is essential to contributing to our continued growth and success.