Technology Support Analyst II

Addison Group
Buffalo, United States of America
9 days ago

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 75K

Job location

Remote
Buffalo, United States of America

Tech stack

Computer-Aided Design
Microsoft Windows
Apple Mac Systems
Computer Networks
Databases
Embedded C
Network Troubleshooting
Microsoft Office
PeopleSoft Financial Management
Productivity Software
Software Troubleshooting
Backend
Information Technology
Microsoft Business Central
SAP TM

Job description

  • Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for end-users, ensuring efficient and timely resolutions.
  • Device Management: Support the setup, configuration, and ongoing maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals.
  • Ticket Management: Log, track, and resolve service requests and incidents using the organization's ticketing system, ensuring clear communication and timely updates.
  • Escalations: Collaborate with the first-line support team, escalating unresolved or complex issues to the Technology Support Lead or other specialized teams.
  • Proactive Problem Solving: Identify recurring technical issues, providing recommendations for long-term solutions and improvements.
  • End-User Education: Assist with training sessions to help users improve efficiency and reduce common technical problems.
  • Documentation: Maintain and update user-friendly documentation for common issues, solutions, and IT procedures.
  • Team Collaboration: Work closely with the Technology Support Lead and other IT staff to improve service delivery and enhance the overall support experience., Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400/year Internal Job ID: 10076114 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Techn... Recommended *, Title: Data Engineer II/III Location: Tulsa, Oklahoma Salary: $120-135k Position is not eligible for sponsorship Benefits: Health insurance Disability insurance Life insurance Retirement plans (like a 401(k)) Paid time off (PTO) including vacation and ... Recommended *, Position Title: Lead Cloud Application Engineer Location: Washington, DC Assignment Type: Contract to Hire or Direct Hire Pay Rate: $80.00 - $113.00 / Per Hour Salary: $170,000 - $230,000 /Annually Work Schedule: 2 days onsite are required Benefits: Th... 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Requirements

  • High school diploma or equivalent is required, and an associate's degree or technical certification is preferred
  • Minimum of 2 years of experience in technical support roles, with hands-on experience in hardware and software troubleshooting
  • Must be familiar with Windows and macOS operating systems, Microsoft Office Suite, and common productivity applications
  • Strong customer service skills, with the ability to communicate effectively with end-users of varying technical levels
  • Basic understanding of networking concepts and protocols
  • Willingness to learn and adapt to new technologies and procedures
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable
  • Must have the integrity, enthusiasm, and willingness to represent company in the most professional, positive manner

Benefits & conditions

  • Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

  • Permanent Employment: Many of Addison's job openings lead to potential permanent employment

  • Connections: You connect directly with hiring managers from renowned organizations

  • Options: You are presented multiple employment options near your home, Job Title: Integrity Engineer (Level 3 Data Analyst) Location (city, state): Remote Compensation: $110,000 - $190,000 annually, depending on experience Benefits: This position is eligible for comprehensive benefits including health, dental, vision, PTO... Recommended *, SAP Transportation Management (TM) Specialist Location Houston, TX or Dallas, TX Assignment Type Contract-to-Hire Compensation $135,000-$165,000 annually DOE Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule Hyb... Recommended

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