Senior Endpoint Support Specialist Windows/Mac/AD+AV

You will provide remote- and on-site endpoint (e.g., desktops, laptops, iPhone/iPad) support for users at a government client. This will include troubleshooting incidents and problems as well as handling request for services, e.g., installations, configurations, moves, migrations, upgrades. You may also be involved with:

· Configuring network devices/printers

· Completing project work

· Documenting and defining policies and procedures

o Creating technical reports

o Completing other duties as assigned

You will provision and manage users in a Microsoft hybrid Active Directory environment.

We are seeking an energetic, highly motivated, qualified senior endpoint support specialist to support our government client.

What experience you need:

Four years plus (4+) of real world in-person and remote desktop systems support, preferably in an enterprise environment, and recent and relevant experience in Windows 1x laptops/desktops/tablets, MacOS and IOS devices. You should also have:

· Tremendous attention to detail

· Excellent problem-resolution skills

· Ability to weigh several options and provide the most efficient solution

· OUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive

· Strong ability to build client relationships

Thorough working knowledge supporting the following technologies is desired in as many of these areas as possible:

· Experience administering hybrid Active Directory environment (users, computers, group policies) - especially using Adaxes

· Intune Device Management

· Microsoft Autopilot + other Microsoft imaging/provisioning technologies

· Windows 1x - including device and driver installation, troubleshooting and patching

· Remote desktop management tools, e.g., RDP, SCCM Viewer

· Hardware familiarity with Dell computing platforms (both desktop and laptop)

· Mac OS installation/configuration/app support

· Mac Device Management using JAMF

· Other:

o O365 Applications

o VPN, MFA, and other technologies used by remote workers

o Basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc.

o VPNs, Group Policy, challenges faced by teleworkers

o Mobile devices (e.g., iPhone, iPad platforms)

o ServiceNow Service Desk application

o ITIL principles

o Conference room AV, including Crestron and Teams-enabled devices

Desirable training/certifications you should have

· BS Degree

· A+/Net+/Security+/CCNA

· Windows or Mac certifications

· ITIL v4/v5, Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people's lives.