AI Engineer

• Design and deploy AI-powered automation across internal operations - service delivery, billing, quoting, onboarding, and client communications
• Build and maintain AI tools, agents, dashboards, and workflows that eliminate manual work and create measurable time savings
• Integrate LLMs with internal systems, SaaS tools, databases, APIs, and automation platforms
• Lead GoodSuite's internal AI adoption - training staff, identifying use cases, and getting teams to actually use the tools
• Evaluate and implement AI-forward platforms including workflow automation, LLM integrations, and RMM/PSA enhancements
• Partner with our CRO and COO to identify automation opportunities that directly support revenue growth and margin improvement
• Build the foundation for AI-enabled client-facing services that GoodSuite can offer to its managed IT client base
• Stay relentlessly current - you will be our eyes and ears on what's coming next

• You are obsessive about AI - not as a trend, but as a craft. You build things. You ship things.
• You have hands-on experience with LLM APIs such as OpenAI, Anthropic/Claude, Gemini, or similar
• You can build with Python and/or TypeScript/Node.js, and are comfortable with frameworks like FastAPI, Flask, Express.js, or similar
• You have experience with APIs, webhooks, databases, and workflow automation platforms like n8n, Make, Zapier, or Power Automate
• You can build practical internal tools using React, Next.js, Retool, Streamlit, or similar when needed
• You have worked in or around an MSP, IT services, SaaS, service business, or technology company - you understand operational realities
• You are a clear communicator who can explain complex tools to non-technical stakeholders without condescension
• You work with urgency. You don't wait to be told something is possible - you find out and build it
• You are comfortable with ambiguity and excel in environments where you are defining the role as much as filling it
• You have a portfolio, GitHub, side project, internal tool, or live product that shows you actually build - not just theorize

Nice to Have

• Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms
• Familiarity with Microsoft 365 automation, Power Automate, Azure AI services, Microsoft Graph, SharePoint, or Teams integrations
• Experience with RAG, embeddings, vector databases, document processing, knowledge-base search, or AI evaluation workflows
• Experience building internal-facing AI dashboards, reporting tools, copilots, or client-facing AI features
• Background in SOC, cybersecurity automation, compliance tooling, or IT operations

Competitive base salary + performance incentives commensurate with experience

GoodSuite is a boutique technology services company with 28 years of operating history, headquartered in Woodland Hills, CA. We serve businesses across Southern California with managed IT services, imaging solutions, AV, and emerging technology offerings. With a 95%+ client retention rate and a culture built on ownership, speed, and continuous development, we are on an aggressive growth path toward $25M in revenue by 2027. We operate with a Mamba Mentality - we outwork, out-think, and out-serve. We are not looking for someone to maintain the status quo. We are looking for someone to help us redefine what's possible. The Opportunity Our CEO leads the company's AI vision. He's looking for someone to run beside him - not behind him. The Applied AI Engineer at GoodSuite is a mission-critical hire: the person who will translate ambition into automation, and curiosity into competitive advantage. This is not a support role. This is a builder role. You will have direct access to leadership, real authority to change how we operate, and the mandate to make GoodSuite one of the most AI-forward companies in our industry.