Sr. Process Engineer - IT Production Support (Mainframe)

We are seeking an experienced Process Engineer Sr. - IT Production Support with 7+ years of experience supporting mission-critical production applications in a healthcare claims processing environment. The ideal candidate will have strong expertise in mainframe production support, batch processing, EDI 837/835 transactions, Oracle SQL, and incident management., * Monitor and support production environments using Mainframe (COBOL, JCL, CA7), Jenkins, and Dynatrace.

• Troubleshoot production issues, resolve job failures (abends), and ensure successful batch processing.
• Analyze EDI 837/835 healthcare claims and XML files, investigate claim processing errors, and maintain data integrity.
• Write complex Oracle SQL queries for production support, troubleshooting, and data analysis.
• Manage incidents through their full lifecycle, perform Root Cause Analysis (RCA), and collaborate with development, QA, and infrastructure teams.
• Create and maintain SOPs, runbooks, and operational documentation while driving continuous process improvements.

• 7+ years of IT Production/Application Support experience.
• Strong experience with COBOL, JCL, CA7, and batch job scheduling.
• Hands-on experience with EDI 837/835 healthcare claims processing.
• Proficiency in Oracle SQL and database troubleshooting.
• Experience with Dynatrace, Jenkins, Prometheus, Python/Groovy, and incident management tools such as ServiceNow, Salesforce, or SharePoint.
• Excellent analytical, troubleshooting, and problem-solving skills.

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.