Product Owner

• Define product vision, roadmap, and growth opportunities while balancing new feature delivery with production support needs
• Own and prioritize the product backlog by assessing value, cost-benefit, risk, and return on investment to ensure alignment with product strategy
• Serve as the primary Product Owner escalation point for production support, reviewing and triaging tickets related to product functionality, data issues, and system behavior
• Perform data analysis and database querying (e.g., SQL) to investigate defects, validate reported issues, and support root-cause analysis
• Collaborate with Engineering, QA, and Operations to distinguish between data issues, configuration gaps, defects, and enhancement requests
• Translate support and analysis findings into actionable backlog items with clear acceptance criteria and data validation requirements
• Lead Agile delivery by managing backlog refinement, iteration planning, user story elaboration, and release planning
• Provide clear vision and direction to Agile teams and stakeholders throughout the delivery lifecycle
• Ensure teams have a continuous pipeline of well-defined, prioritized work and actively remove impediments to meeting sprint and release goals
• Identify recurring support trends and partner with stakeholders to drive long-term product, processes, and data quality improvements
• Research problems drive them to resolution, and ensure lessons learned are incorporated into future delivery
• Communicate progress, issue impact, priorities, risks, dependencies, and next steps to Sponsors, Business Owners, and Executive Management

• Bachelor's degree in computer science or other related field

Experience/Training

• 5+ years of experience as a Product Owner, Business Analyst, or similar role supporting enterprise software applications
• Hands-on experience supporting production systems, including reviewing, and triaging support tickets and collaborating with technical teams on issue resolution
• Strong experience with database querying (SQL) to analyze data, validate issues, and support root-cause analysis
• Experience creating data mapping, data validation, and reconciliation requirements
• 5+ years of experience with loan servicing and/or mortgage systems
• Experience supporting financial services platforms (preferred)
• Experience with post-release support, defect management, and operational stabilization
• Proven history of delivering technology solutions in geographically distributed team environments
• Experience managing complex software development initiatives with high visibility and aggressive timelines
• Ability to balance new feature delivery with ongoing production support responsibilities

Professional Certification/License

• Cloud and Agile related certifications are a plus

Skills and Abilities

• Strong analytical, critical-thinking, and problem-solving skills, with at least 4 years of experience analyzing complex data and driving solutions
• Proficiency in SQL (writing and executing queries) and strong understanding of relational databases; experience with data validation and root-cause analysis
• Advanced proficiency in Excel and working knowledge of Word and PowerPoint for analysis, reporting, and presentations
• Strong experience using JIRA and Confluence in an Agile environment, with in-depth knowledge of Agile processes and principles
• Working knowledge of QA and data tools such as Postgres, Postman, Data Studio, and Selenium; familiarity with AWS architecture and web applications is a plus
• Excellent written and verbal communication skills, with the ability to document requirements clearly and present effectively to technical and non-technical stakeholders
• Highly organized and self-motivated, with strong time-management skills and the ability to manage multiple priorities under tight deadlines
• Demonstrated ability to work independently with sound judgment, take ownership of issues, and adapt quickly in a fast-paced environment
• Proven ability to collaborate effectively with end users, business leaders, executives, and technology support teams
• Knowledge of reverse mortgage servicing and financial services environments is a plus

Pulled from the full job description

• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance

Full job description

Why work at Celink

Discover a different kind of workplace at Celink. You'll join a passionate team of servicing professionals dedicated to our clients, their borrowers, and the reverse mortgage industry.

At Celink, you'll have the opportunity to make a meaningful impact within a fast-moving organization while working alongside experienced, mission-driven professionals. We value strategic thinking, collaboration, and integrity and constantly strive to be best in class.

Joining Celink means being part of a collaborative workplace that values innovation, thoughtful problem-solving, and continuous growth. Employees are encouraged to rethink traditional approaches, share bold ideas, and continuously learn and thrive.

What Sets Celink Apart

Flexible, remote work environment that supports work-life balance

• Supportive, collaborative team culture built on respect and partnership
• Opportunities to learn, build skills, and contribute to meaningful outcomes
• Emphasis on quality, consistency, and reliable support in everyday work

Total Rewards & Benefits

Celink offers a comprehensive and competitive total rewards package designed to support employees' financial, physical, and emotional well-being, including:

• Comprehensive medical, dental, and vision coverage with multiple plan options
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA), including dependent care
• 401(k) with employer match and immediate vesting
• Employer-paid life insurance, disability coverage, and parental leave
• Generous paid time off, paid holidays, and flexible work arrangements, Compensation: The salary range for this position is $101,836-$127,296. Actual compensation will be determined based on factors such as job-related knowledge, skills, experience, and geographic location., * Fast-paced rapid development cycles
• Self-managed working hours outside of collaborative meeting schedules

Equal Opportunity Employer