Help Desk Technician

Robert Half is hiring a Help Desk Technician in Doral, FL

A help desk role provides frontline IT support to users experiencing technical issues. It combines customer service, troubleshooting, and administrative tasks to ensure smooth IT operations.

Core Duties and Responsibilities

• Respond to support requests via phone, email, chat, or ticketing systems.

• Log and track tickets with complete incident details (user info, device, symptoms, steps taken).

• Troubleshoot common issues such as email problems, printer errors, VPN failures, and software malfunctions.

• Provide remote or in-person support using diagnostic tools and remote-control software.

• Perform account management tasks like password resets and account unlocks.

• Escalate unresolved issues to Tier 2 or Tier 3 support with detailed notes.

• Assist with onboarding by preparing and configuring new employee equipment.

• Maintain documentation, including knowledge base articles and troubleshooting guides.

• Basic knowledge of Windows/macOS and common productivity tools (e.g., Microsoft 365).

• Familiarity with ticketing systems like ServiceNow or Zendesk.

• Patience and customer-service orientation.

• Basic networking knowledge (Wi-Fi, VPN).

• Attention to detail and strong documentation habits., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.