Lead Operational Analyst - Technology Services

• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.

• Academic (Faculty) positions require on-campus presence, even when teaching online courses, in accordance with state law., The Lead Operational Analyst is responsible for leading and managing the Technology Services business activities to ensure effective acquisition of goods and services for Dallas College technology needs. Reporting to the Executive Managing Director - Technology Services, this role requires an individual with procurement, contracts and project management experience to support the college's operations and strategic goals., * Oversee the procurement process for Technology Services, ensuring adherence to college, state and federal regulations.

• Develop and implement procurement strategies that align with organizational objectives and budget constraints.

• Oversee Technology Services invoice payments by coordinating timely and accurate submissions and resolving discrepancies.

• Oversees Dallas College hotspot accounts for students and employees.

• Analyze Technology Services procurement data and performance metrics to identify areas for improvement and cost-saving opportunities.

• Oversee team assignments for accuracy and completeness.

• Communicate Technology Services procurement procedures and policies to relevant departments and ensure understanding and compliance.

• Review Technology Services related projects, ensuring they are completed on time and within budget.

• Oversee ServiceNow requests assigned to Technology Services department.

• Cover for Executive Managing Director in their absence.

• On site office-based role with occasional travel to other Dallas College sites.

• Perform other duties as assigned.

Required Knowledge, Skills and Abilities

• Extensive knowledge of procure to pay principles, practices and regulations in support of technology services.

• Strong strategic thinking and planning skills with ability to develop and implement technology procurement strategies.

• Analytical skills to identify areas for improvement and cost-saving opportunities.

• Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced, constantly changing work environment.

• Ability to work independently and use reason and judgment to produce accurate and reliable results.

• Excellent oral and written communication skills.

• Proficient in Microsoft Office Suite.

• Ability to work under pressure and meet tight deadlines.

• Excellent knowledge and experience in providing effective customer service. Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Minimum Qualifications

• Associate Degree plus 6+ years of similar work experience or High School Diploma with 9+ years of similar work experience.

• Official transcripts will be required.

• Experience with Workday Procurement Software a plus.

• Must possess a current and valid Texas driver's license.

• Bilingual or multilingual skills preferred.

• Work hours may extend beyond the regular, Monday-Friday, 8:00 a.m.-5:00 p.m. workday, including weekends and holidays to provide immediate support when needed.

Will be subject to a criminal background check. Some positions may be subject to a fingerprint check., Successful candidate will have IT procurement experience. Extensive knowledge of procure to pay principles, practices and regulations in support of technology services is a plus.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.